Job description:
Loved by over 220,000 users, Geniebook is Singapores largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. Were looking out for an amazing global talents to scale Geniebook exponentially across Southeast Asia.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Work Arrangement:
- 3 Weekdays + 2 Weekends
- Hours: Weekdays 11pm-8pm
- On-site for all working days
Responsibilities:
- Lead, recruit, coach, and manage a high-performing team of Learning Advisors to achieve monthly, quarterly, and yearly KPIs.
- Develop and implement strategies to consistently increase student engagement and maximize customer satisfaction and success with Geniebook.
- Drive the care-to-sales process by managing add-on sales, renewals, referrals, and upgrades to increase customer lifetime value.
- Monitor, analyze, and share student learning data with parents to highlight progress and benefits of Geniebooks learning platform.
- Maintain regular proactive contact with parents and students, inspiring and motivating students to set and achieve academic goals.
- Identify student strengths and weaknesses to provide effective personalized guidance and support.
- Manage team performance through objective setting, performance monitoring, and continuous improvement plans.
- Develop innovative care-to-sales strategies and implement strategic sales plans to expand Geniebooks customer base.
- Research and test new sales channels and tools, including CRM systems and centralized management platforms.
- Collaborate cross-functionally with sales, marketing, product, and regional teams to align strategies and deliver seamless customer experiences.
- Deliver excellent training, coaching, and motivation to the Learning Advisor team ensuring continuous development.
- Handle ad hoc assignments as required by the management.
Job requirements:
- Minimum 4-5 years of experience in care-to-sales or sales leadership roles, preferably in the Education or EdTech sector.
- Proven track record of driving sales processes from planning to close and achieving sales and customer success KPIs.
- Strong skills in sales (especially account/farmer sales), customer engagement, and team leadership.
- Excellent communication and interpersonal skills with fluency in English.
- Highly motivated, performance-driven, and capable of working independently in a fast-paced, start-up environment.
- Good organizational and problem-solving skills with a passion for customer success.
- Experience with CRM systems and sales management tools is highly preferred.
- Ability to work flexible shifts including weekends.
