Customer Account Officer

Company Description Bekaert is a global leader in material science, specializing in steel wire transformation and advanced coating technologies. The company is committed to shaping the way people live and move through solutions that are safe, smart, and sustainable. Bekaert applies its expertise beyond steel to develop innovative materials and services for markets such as new mobility, low‑carbon construction, and green energy. Team members at Bekaert contribute to projects that support a more efficient and environmentally responsible future. The organization offers opportunities to grow within a technology‑driven, international environment.

Role Description The Customer Account Officer is a full-time, on-site role based in Thành Phố Quảng Ngãi. This position is responsible for managing customer accounts, processing orders, and ensuring accurate and timely documentation in alignment with company policies and procedures. The role includes daily communication with customers to handle inquiries, coordinate deliveries, and resolve issues related to orders, invoices, and product information. The Customer Account Officer collaborates closely with sales, logistics, and finance teams to support smooth end-to-end customer service and maintain up-to-date records in internal systems. The role also involves monitoring account performance, preparing basic reports, and supporting continuous improvement in customer satisfaction.

Qualifications

• Customer service and account management skills, including experience handling orders, inquiries, and issue resolution.
• Administrative and documentation skills, with the ability to manage data entry, record keeping, and basic reporting accurately.
• Communication and collaboration skills to work effectively with customers and cross-functional internal teams.
• Basic commercial and logistics awareness, including familiarity with order-to-delivery processes and billing procedures.
• Proficiency in common office software (e.g., MS Office) and comfort working with ERP or CRM systems.
• Strong attention to detail, time management, and ability to prioritize tasks in a fast-paced environment.
• Ability to work on-site in Thành Phố Quảng Ngãi and communicate in English and Vietnamese at a professional level.
• Relevant vocational training or a bachelor's degree in Business, Administration, Finance, or a related field is preferred, along with experience in a manufacturing or industrial setting.