CRM Specialist

tuyen dung 247

2-4 Years

Vietnam, Ho Chi Minh

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Posted a month ago
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Job Description

Working place: Nguyen Luong Bang, Tan Phu Ward, District 7, Ho Chi Minh City

Working hours: Monday – Saturday, 9:00 – 18:00 (WFH on Sat if needed)

1. Key responsibilities:

Webshop Set-up & Performance Tracking

Coordinate with Global Upro team and Marketing agency for brand web/content/blog, knowledge hub, and webshop design.
On boarding new e-distributors with backend management, customer data management, KPI dashboard daily, weekly tracking (AOV, OTIF, OLA, etc.).
Design customized offers/ loyalty program for different customer groups thru CRM email marketing automation/tools. Evaluate performance of each CRM campaign/program.

Telesales Set-up & Performance Tracking

Track OKRs performance (GMV, #Orders, #Call, AOV, CIR, Successful Delivery, Ticket Pending) on a timely basis and continuously work with the agency for performance improvement.
Coordinate with Marketing Retail / Customer Service team for product training (current and NPDs) and operators insight sharing for telesales (monthly and quarterly).
Work with cross function teams for daily operation & DT distributors to ensure operation excellence.

CRM Tool Set-up & Performance Tracking

Set up Zalo OA and work with the agency for Zalo content, Facebook content, and email campaigns for web subscribers.
Set up Email marketing automation, customized offers by operator groups, re-targeting for inactive prospects/operators, and track performance on timely basis.

2. Requirements

Being able to work with Finance, IT, Legal, Tax, AR, and Procurement teams for new vendor setup.
Having CRM implementation experiences at least from 2–3 years.
Having Ecommerce (Digital commerce) experience is a plus.
Being a entrepreneurial start upmindset, agile, high commitment & driving new changes.

3. Salary and Benefits: