Responsibilities:
1. CRM Operations, Process Governance & Data Quality (50%)
- Ensure smooth CRM operations: manage monthly/weekly CRM updates, data uploads, user access, UAT, release testing and post-update checks to keep CRM running smoothly for business users.
- Support field execution: consolidate, validate and upload MCCP/territory data; perform post-upload checks to ensure field teams can execute correctly.
- Provide timely CRM user support: respond to user queries, manage CRM tickets, troubleshoot/fix issues where possible, escalate system issues and communicate resolution status to users and stakeholders.
- User access: manage lifecycle in User Management system and Veeva (create/access/assign) with audit-ready role-based access.
- Govern master data: maintain HCO/HCP and reference data quality, including mandatory fields, standardization, data cleansing, audit readiness and master data improvement initiatives.
- Manage DCR and consent process: review and approve DCR requests; manage Veeva consent process to support data compliance and compliant HCP engagement.
- Lead process governance: define, deploy, monitor and optimize CRM processes; drive user compliance, data discipline and workflow simplification.
- Monitor field compliance: check CRM usage exceptions, overlaps, duplicates and after-hours activity; coordinate corrective actions with Sales and Compliance.
- Enable users: provide onboarding, coaching and guidance to improve CRM adoption, data quality and process compliance.
- Represent Vietnam to regional teams: work with regional CRM/IT/data teams to clarify local requirements, validate solution fit and ensure CRM supports Vietnam's operating
- model, including multi-wholesaler, system integration, data features and consent processes.
2. Information Management, Reporting & Automation (30%)
- Deliver business reporting: maintain master data linkages across Veeva, MSD iConnect and sales data from multi-/sub-wholesalers; build and maintain KPI dashboards and MI outputs to support commercial decisions.
- Drive automation and data improvement: improve reporting efficiency, automate manual workflows where possible and deliver validated incentive/reporting outputs on time.
3. COD & Commercial Operations Team Administration Support (20%)
- COD support: expense reports, travel arrangements and team budget monitoring.
- Commercial Operations team support: team calendar, logistics and administrative coordination for key meetings, events and activities.
- Ad hoc support: perform other tasks assigned by COD when required.
Qualifications:
- Education: Bachelor's degree in IT, Data Science, Computer Science, Information Systems, Business Analytics or related fields.
- Experience: 3–5+ years in CRM, sales operations, commercial excellence, business analytics or information management; pharma/healthcare preferred.
- CRM system: hands-on Veeva CRM/OCE, Salesforce CRM or similar platforms; covering user access, data upload/validation, UAT, release testing and issue escalation.
- Process governance: able to deploy, monitor and optimize CRM processes; simplify workflows and ensure user compliance/data discipline.
- Regional coordination: able to work with regional CRM/IT/data teams and translate Vietnam needs into system requirements.
- Data, reporting & automation: strong Excel, data validation and reporting skills; Power BI, database or workflow automation experience preferred.
Benefits
- Salary: Negotiate
- Full SHUI and Personal insurance
- 13th salary
- Allowance 400,000 VND
Contact:
- [Confidential Information]
- 0948 072 254 (Lam)
