What We Offer
- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
Position Overview
The Country Manager - Vietnam is a dynamic and mission-driven leader who will lead and grow our Vietnam operations. The ideal candidate combines in-depth subject matter expertise in financial services, AML compliance, and back-office operations, with a collaborative leadership style that aligns with Payreto's agile, performance-oriented culture. As our first leader in Ho Chi Minh, you will drive operational excellence, foster team development, and uphold our values to deliver best-in-class services to our global clientele via strong coordination & collaboration with the related VPs of the Global Operations Headquarters in Makati (Philippines).
WHAT WOULD YOU DO
Operational Leadership
- Manage and lead all aspects of Payreto's operations in Vietnam. Payreto's operation in Vietnam is an extension of the Global Operations Headquarters, where best practices have already been developed
- Ensure continuous improvement in service delivery, quality, and client satisfaction across all supported ventures
- Ensure operational resiliency and stability
- Maintain oversight of location budgets, expenditures, and cost forecasting in close coordination with the Finance Department in Makati
- Strategically oversee infrastructure needs and procurement of necessary technologies and vendor services
People Management & Development
- Hire, develop, and retain high-performing talent appropriate to each venture's needs
- Conduct regular 1:1s, coaching, and quarterly objective reviews
- Foster an inclusive, collaborative workplace culture that encourages learning, pride, and belonging
- Actively resolve internal conflicts with empathy and fairness, promoting team harmony
- Suggest creative hiring processes to find the best talent for Payreto in Vietnam
- Provide valuable insights into the Vietnamese workforce
- Develop Vietnam operations members to be future leaders within Payreto
- Stakeholder Management and Engagement (Internal and External)
- Find win-win solutions in handling internal/external client complaints and escalations in a timely manner
- Collaborate with internal stakeholders to implement necessary adjustments in the behavior and performance of Vietnam operations
- Maintain a good to high NPS (net promoter score) from all the clients supported by Vietnam Operations
- Regularly communicate with internal stakeholders to better understand current and future needs that may generate additional revenue for Payreto
Strategic Contribution
- Implement and support Payreto's non-compete strategy with financial service providers
- Develop and optimize systems, routines, and workflows aligned with strategic goals
- Ensure that the Vietnam location contributes to the overall business profitability and scalability
- Contribute to the OKR (Objective Key Results) of Payreto
Product & Process Expertise
- Be the go-to local expert on Payreto's services, tools, client workflows, and market needs
- Assist ventures with client documentation, process improvement, market research, and identifying industry best practices
- Maintain a high level of detail orientation in task execution to ensure accurate, high-quality outcomes
WHAT SHOULD YOU HAVE
Professional Background
- Minimum of 5 years experience in back-office operations within or supporting financial institutions or financial service providers
- Proven track record of leading multiple operational teams in complex, detail-oriented environments
- Experience in an AML Compliance role, either as an individual contributor or in a leadership role, is a plus
Educational Background
- Bachelor's degree in Finance, Accounting, Economics, Engineering, Software Development, or Data Science fields requiring structured, analytical thinking and attention to detail
Soft Skills & Personal Attributes
- Strong in English Communication, both written and spoken. International work or study experience is a strong plus
- High in Cognitive/Comprehension Skills - must be able to understand complex concepts
- Flexible and globally minded; able to adapt to international standards and work with global clients
- Strong desire to lead with transparency and collaboration in an agile, high-performance culture
- Embodies a missionary manager mindset focused on purpose, ownership, and long-term value creation rather than short-term gain
- Demonstrates high emotional intelligence, curiosity, and openness to personal growth in both hard and soft skills
- Committed to learning and coaching others, creating a feedback-driven work environment
Company Values
- Surprise Yourself: Embrace curiosity, question assumptions, and keep learning every day
- Stand Together: Support your team, maximize collaboration, and go all-in for clients
- Safe & Sound: Act with integrity, remain grounded, and foster mutual respect and trust
Strategic Mindset
- Understand the nuances of operating as a KPO service provider for financial service providers
- Deliver expert-level client support to enable our clients to focus on their core business operations
- Maintain expert-level knowledge in compliance, operational workflows, and service excellence
