Candidates from hospitality, education, or other service-oriented industries are welcome to apply.
RESPONSIBILITIES:
We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Lead. In this role, your main responsibilities are:
- Conceptualize training sessions based on data and research;
- Create training strategies and initiatives;
- Test and review created training methods;
- Maintain a database of all training sessions;
- Instruct employee training and onboarding;
- Review employee performance and learning;
- Conduct training classes on policy/product;
- Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.
REQUIREMENTS:
- Bachelors degree in any related field;
- Vietnamese local; Intermediate in English 4 skills;
- At least 1 years experience in training; solid training and coaching skills experience;
- Experience working in the BPO industry is a plus;
- Training Needs Analysis knowledge and/ or experience is a plus;
- Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;
- Ability to communicate clearly and concisely, both oral and in writing;
- Knowledge of people learning patterns to design programs with excellent efficiency;
- Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
BENEFITS:
1. Salary and Benefits
- Attractive salary; Social insurance contributions based on 100% of gross salary.
- Generali Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check;
- Paid leave (12 days/year).
2. Working Environment
- International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
- Enjoy a comfortable workplace with a dedicated nap room, gym, game room, and fully equipped pantry.
- Modern hardware (Laptop and other equipments provided);
- Free drinks (coffee, tea, etc.);
- Training and career development opportunities: Continuous and professional training to fully develop your potential.
WORKING ARRANGEMENT:
- 5 shifts per week amounting to 40 hours, arranged by the company: Trainer will follow class schedule basis availability
- Working Location: Vinh Trung Plaza, 255-257 Hung Vuong, Thanh Khe, Da Nang
