Description
Working hour:
- Operating hours: Monday through Sunday.
- Work 40 hours per week (5 shifts/week).
- Availability on weekends, holidays.
Key Responsibilities
- Review and moderate user-generated content (text, images, videos)
- Ensure content complies with community guidelines
- Remove or escalate inappropriate or harmful content
- Handle user reports and support content safety operations
- Collaborate with team leads to improve moderation quality
Qualifications
- Vocational Certificate or Higher in any field
- Enjoys spending time watching social media feed (is an advantage)
- Capable of withstanding potentially sensitive contents
- English proficiency is good. and a valid JLPT N2 certificate or above (highly recommended for within 2 years) is required.
- New graduates are welcome to apply
- Able to start immediately is an advantage
Why Join us
- 1. Salary & Benefits
- Sign-on bonus: 2,000,000 VND (applicable upon onboarding and completion of the required working period)
- 100% salary during the probation period
- Full-salary-based social insurance (100%) + premium health insurance (PVI) fully covered by the company
- Allowances and bonuses for personal occasions (wedding, childbirth, illness, etc.), along with paid leave
- Overtime policy:
- 200% salary on weekdays
- 300% salary on public holidays
- Annual health check-ups
- 12 days of annual leave + 11 public holidays in accordance with labor regulations
- Company-provided working equipment (laptop, monitor, headset)
- 2. Work Environment & Career Development
- International working environment with both Vietnamese and global teams
- Daily use of Japanese in work
- Clear career development path:
- Opportunities to advance to QA, Trainer, or Team Lead roles
- No prior experience required – comprehensive training provided from the beginning
- Free beverages at the office (coffee, tea, milk, etc.)
- Fully equipped facilities including nap room, gym, game room, and pantry
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
