About the job
The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.
Key skills and experience
- Based in Vietnam
- Available to join on September 25, 2026
- Excellent communication skills in English
- JLPT N2 or higher certification required
- Fresh graduates are welcome to apply
- Minimum Diploma degree in any major
- Willing to work on a shifting schedule
- Willing to undergo training
- Willing to work on weekends and public holidays
- Willing to work on-site (WFO) in Hanoi, Vietnam
Responsibility
- Review all user-generated content on your platform, including text chats, images, videos, and comments.
- Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
- Manages content safety for short-video products to ensure compliance with legal standards.
- Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
- Manages and addresses inappropriate content reports, applies company policy.
- Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
- Perform audit of contents received for sharing on social media uploads
- Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
- Review and update content on popular social media platforms
- As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.
