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spx express

Contact Center - SPX Express

spx express
Ho Chi Minh, Vietnam
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  • Posted 15 hours ago
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Job Description

Job Description

  • Professionally handle dispute cases related to the compensation process
  • Identify problems, causes to provide solutions and remedies before closing a claim/complaint.
  • Get new initiatives to improve processes, daily task
  • Take high responsibility in serving customers by Customer Service
  • Maintain a balance between company policy and customer benefit in decision making
  • Available to work on weekends

Requirements

  • Handle situations promptly and effectively according to processes, instructions from Line manager,s and the company.
  • Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
  • Communicate effectively with team members and customers
  • Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager.

Other Required Skills

  • Experience in logistics or e-commerce is preferred
  • Able to work individually and as a team
  • Good logical mind-set, task oriented
  • Analytical with effective negotiation and problem-solving skills
  • Good English skills can help when coordinating with internal stakeholders from across the region

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Service
Employment Type:
Full time

About Company

spx express

Job ID: 149031269

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Last Updated: 11-06-2026 01:09:38 PM
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