Consumer Master Trainer - Technical Product

WE NEED YOU:

1. Training & Evangelism (40%)

✔ Represent Microsoft as a brand ambassador in training, education, and product

evangelism

✔ Deliver engaging product demonstrations and learning sessions both onsite and online.

✔ Develop strong product knowledge and communication skills, including storytelling and

gamification techniques.

✔ Support and lead campaigns related to diversity, inclusion, and accessibility initiatives.

2. Social Content & Media Management (50%)

✔ Create, shoot, edit, and manage short-form and long-form video content for social media platforms.

✔ Develop engaging digital content to promote Microsoft products and programs.

✔ Analyze content performance metrics and apply social boosting strategies to continuously refine and optimize content for maximum audience reach and business impact.

✔ Maintain consistent branding and messaging across platforms.

3. Collaboration & Reporting (10%)

✔ Participate in meetings, calls, and cross-functional collaborations.

✔ Prepare reports and presentations for internal teams and key stakeholders.

✔ Support project coordination and communication activities.

WORK LOCATION:

✔ Remote

WORKING TIME:

✔ Monday to Friday, 8AM - 5PM

REQUIREMENT:

Product Knowledge & Expertise

✔ Clearly articulate key selling points, technical specifications, and customer benefits of Copilot+ PCs and other Microsoft consumer products and services.

✔ Demonstrate how hardware and software work together to deliver real-life customer value.

✔ Explain the differences between Microsoft 365, Copilot in Microsoft 365, Office licensing, and ESD, including their unique benefits and features.

✔ Present Windows 11 key selling points, features, and advantages.

✔ Demonstrate strong knowledge of Windows gaming features and ecosystem.

✔ Communicate the value proposition of Copilot+ PCs and AI-powered Windows

experiences.

✔ Develop understanding of key silicon partners (Qualcomm Snapdragon, Intel, AMD) and

their impact on OEM and modern PC platforms.

✔ Monitor technology industry trends and analyze direct and indirect competitors

(e.g., Apple and others).

✔ Deliver compelling product demonstrations using effective storytelling techniques.

Training Materials & Partner Enablement

Development & Distribution of Training Assets

✔ Develop and deliver training materials for Retail Professionals and partners in alignment with corporate guidelines.

✔ Create localized training content (in local language) for newly launched products.

✔ Produce demo scripts, product guides, and reference materials.

✔ Ensure all training assets comply with Microsoft branding and marketing standards.

✔ Develop training videos, including product reviews and demonstrations.

✔ Manage and maintain local social media channels to support continuous learning.

✔ Promote Microsoft's learning platform, ExpertZone, as a primary self-learning resource for Retail Professionals.

Partner Engagement & Support

✔ Prioritize support for direct distributors, OEMs, and silicon partners across Microsoft's consumer portfolio.

✔ Coordinate with partners to plan and schedule training sessions, workshops, and enablement activities.

✔ Collaborate with partners on major events, serving as a Microsoft representative and delivering key messages on stage.

✔ Provide partners with up-to-date product knowledge, tools, and essential resources.

✔ Support distributors during consumer-facing events that require Master Trainer participation.

✔ Train partner promoters and sales teams on Microsoft products and solutions.

✔ Represent Microsoft at partner product launches and promotional events both offline and online.

Digital Platforms & Social Media Management

✔ Manage and optimize social platforms in alignment with product campaigns and KPI targets.

✔ Create and publish long-form and short-form video content for the ExpertZone Thailand YouTube channel.

✔ Develop video scripts, storyboards, and creative concepts that reflect local market relevance.

✔ Produce engaging social media content that supports brand awareness and market growth.

✔ Monitor and improve key performance metrics, including views, impressions, and click through rates.

✔ Support partners and distributors on e-commerce livestream platforms (e.g., Shopee, Lazada).

✔ Analyze social media trends and performance data to drive continuous channel growth.

Reporting & Performance Management

✔ Submit training and event reports through Microsoft's reporting system (RepTool).

✔ Participate in weekly / monthly Master Trainer and country-level calls.

✔ Maintain consistent training cadence and timely reporting compliance.

✔ Prepare and submit monthly business reports summarizing key activities and outcomes.

✔ Track and achieve monthly, quarterly, and annual KPI targets.

✔ Attend and participate in regional and global online meetings as required.

Additional Skills & Professional Competencies

✔ Demonstrate strong interpersonal and communication skills, with an emphasis on storytelling.

✔ Apply storytelling techniques to communicate product value and customer benefits effectively.

✔ Integrate global and social campaigns (e.g., diversity, inclusion, accessibility, sustainability) into training programs.

✔ Enhance brand value by delivering impactful, purpose-driven learning experiences.

✔ Bachelor's degree in Business Administration, Marketing, Communications, Information Technology, or related fields.

BENEFITS:

✔ Salary: Negotiation

✔ Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field

✔ Promotion opportunities

✔ Periodical bonus: twice/year

✔ Position promotion, salary increase: once/year

✔ 13th month salary

✔ Insurances followed Vietnamese Labor Law

✔ Bonuses, gifts for Holidays

✔ Activities: Birthday party, Employee engagement activities