We help grow many of the world's most iconic brands at Leo Burnett. We help grow even more of the world's most talented people. You'll find at Leo Burnett an agency built on ideas and dependent upon the people behind them. A culture that doesn't just respect creativity but cherishes it. And a community where the path you choose is your own, the places you can go limitless. We believe creativity has the power to transform human behavior, and we use ours to help our clients brands discover their human purpose and play meaningful, active roles in people's lives.
Job Description
CORE RESPONSIBILITY (including but not limited to the following)
Client Relationship Management:
- Building and nurturing strong relationships with existing clients and new business.
- Lead the development and execution of comprehensive social and communication strategies that meet client goals.
- Lead the communication, understanding client needs, and business goals, acting as client primary point of contact, and fostering trust and open communication.
- Negotiating contracts and agreements to achieve the best possible outcomes for the organization.
Business Management & Growth
- Developing business plans and roadmaps to achieve those goals
- Identifying and pursuing upselling and cross-selling opportunities with existing client and new clients.
- Forecasting future business trends and adapting strategies accordingly.
- Estimating revenue, expenses, and profitability-related to the assigned accounts
- Present to business lead, stakeholder about business management on weekly, monthly, yearly basic
Project Management
- Overseeing the development and execution of campaigns from concept to completion
- Managing timelines, budgets, and resources to ensure project deliverables are met on time and within budget.
- Providing regular progress reports and updates to clients, addressing any concerns, and managing revisions or adjustments.
- Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), resource trafficking, campaign management and any troubleshooting necessary.
- Partner with internal cross-functional teams to understand campaign goals and key performance metrics and exceed those goals throughout the campaign
- Work with the planner & creative team to develop engaging and high-quality campaign, social key hook, adhering to brand guidelines and social media trends and campaign master strategy.
- Performance Analysis and Reporting: work with social experts to crack campaign performance against KPIs, analyze key metrics (likes, shares, clicks, conversions), and generate comprehensive reports for clients, providing actionable insights.
- Work closely with Finance on billing set up and invoicing.
- Focus on ensuring superior customer service levels, operational excellence and strategic insight
- Stay up-to-date on industry trends and competitor offerings to provide clients with the best possible service.
Team Management & Leadership
- Effectively delegating tasks among team members, assigning projects based on individual strengths and skillsets, and ensuring everyone is clear on their responsibilities and deadlines.
- Act as mentors for junior team members, offering guidance on career development, skill improvement, training junior to grow follow agency's requirement.
- Develop & participate in the training of account team, sharing your expertise and best practices. Foster a collaborative and supportive learning environment within the team.
- Set high standards for excellence and inspire the team to deliver exceptional client service.
- Demonstrating strong work ethic, professionalism, and a positive attitude, setting a good example for the team to follow.
Qualifications
- Minimum 5 year of work experience, preferably on social media marketing
- Excellent communication and interpersonal skills to build Client relationship
- Passionate leader who values and fosters collaborative, cohesive teams
- Understand popular social networks including design, functionality and users
- Active participation in wide variety of social media activities
- Affinity and passion for technology and consumer electronics
- Ability to leverage existing media relationships to generate earned impressions & engagements
- Attention to detail, multitasking, extrovert
- Appreciative of creative product
- High level of professional maturity
- Local Vietnamese, must speak and understand English
Additional Information
- Potential challenges and chances
- Work in a professional, active, international and dynamic environment.
- Open to travel oversea for training in Singapore
