About Us:
CAJEROPAY's mission is to simplify payments for the creator economy anywhere in the world. We are an established fintech player with decades of experience, featuring a dynamic and modern development environment. Our team thrives on collaboration, innovation, and bringing ideas to life. We are currently looking for a talented Community Support and Onboarding Specialist to join our team and help us continue to deliver an exemplary payment experience to the creator economy..
About the Role
We're looking for a passionate, customer focused, bilingual (English & Native) Community Support & Onboarding Specialist to join our growing team. You'll be the go-to person for new customers -— helping them get started, solving issues, and ensuring they have a smooth customer experience at all times.
Responsibilities
- Rapid response time to all inbound communications.
- Provide exceptional support via chat, email, or and company-developed support platforms.
- Guide clients through onboarding and platform navigation.
- Proficiency in using CRM and onboarding tools, and comfort with web-based and software products; knowledge of payments processing and related technical terminology is a plus
- Track onboarding stages and follow up promptly.
- Create and organize automations and templates to ensure high effectiveness and efficiency when dealing with inbound client requests
- Maintain documentation, including user guides and FAQs, and provide follow-up support post-onboarding to ensure customer satisfaction and retention
- Collaborate with internal teams to resolve client issues.
- Document review and underwriting
- Stay up-to-date with emerging technologies and industry trends, applying them into operations and activities.
Requirements
- Fluent in English (written focus).
- 1+ year in customer service, support, or onboarding.
- Organized, proactive, and detail-oriented.
- Experience with CRM and support tools (e.g. Pipedrive, Google Docs, Front).
You will stand out if you also have:
- A knack for building rapport, showing empathy, and actively listening to customers to understand their unique needs and concerns is crucial. This human-centered approach is especially beneficial in fintech, where customers often need reassurance and trust-building around financial technology.
- Knowledge of Payments and Fintech: Familiarity with payments, financial services, or fintech products is highly advantageous
What We Offer
- Ho Chi Minh City based physical office in Thao Dien neighborhood of District 2
- Competitive salary
- Further Education Development Stipend (Coding, English Improvement, Etc..)
- Collaborative and supportive team
If you're excited about fintech, enjoy creating seamless customer experiences, and are eager to make a real impact in the tech space, we'd love to connect with you!
Please contact Ly Chung @[Confidential Information]
