Company Description
CAJEROPAY's mission is to simplify payments for the creator economy anywhere in the world. We are an established fintech player with decades of experience, featuring a dynamic and modern development environment. Our team thrives on collaboration, innovation, and bringing ideas to life. We are currently looking for a talented Community Support and Onboarding Specialist to join our team and help us continue to deliver an exemplary payment experience to the creator economy..
Role Description
We're looking for a passionate, customer focused, bilingual (English & Native) Community Support & Onboarding Specialist to join our growing team. You'll be the go-to person for new customers - helping them get started, solving issues, and ensuring they have a smooth customer experience at all times.
Qualifications
- Rapid response time to all inbound communications.
- Provide exceptional support via chat, email, or and company-developed support platforms.
- Guide clients through onboarding and platform navigation.
- Proficiency in using CRM and onboarding tools, and comfort with web-based and software products; knowledge of payments processing and related technical terminology is a plus
- Track onboarding stages and follow up promptly.
- Create and organize automations and templates to ensure high effectiveness and efficiency when dealing with inbound client requests
- Maintain documentation, including user guides and FAQs, and provide follow-up support post-onboarding to ensure customer satisfaction and retention
- Collaborate with internal teams to resolve client issues.
- Document review and underwriting
- Stay up-to-date with emerging technologies and industry trends, applying them into operations and activities.
Requirements
- Fluent in English (written focus).
- 1+ year in customer service, support, or onboarding.
- Organized, proactive, and detail-oriented.
- Experience with CRM and support tools (e.g. Pipedrive, Google Docs, Front).
