Position: Community Manager (Sign contract with PERSOL)
Contract Duration:6 months
Location: Nexus Building; 3A - 3B Tn c Thng, Bn Ngh, Qun 1, H Ch Minh
Working time: Mon Fri (9 AM - 6 PM)
We are seeking a proactive, detail-oriented Community Manager to build and maintain a high-quality creator community. You will oversee creators recruitment, live stream support, community Q&A, issue follow-up, and educational material distribution, acting as a key bridge between the community, creators, and product team.
Role & Responsibilities:
- Recruit and review applicants eligibility, establish admission criteria; timely remove unqualified creators with a friendly explanation to maintain a positive community atmosphere.
- Conduct in-depth live stream diagnosis for designated creators, analyze key metrics (traffic, conversion rate, interaction), and summarize targeted optimization suggestions.
- Manage community Q&A efficiently, respond to inquiries promptly; regularly summarize high-frequency questions and bridge community needs with the product team.
- Follow up on creators-reported issues, coordinate resources for resolution; document solutions and develop standardized operation documents.
- Distribute educational materials accurately and timely; support creators activity promotion and execution (information release, poster promotion, effect feedback).
Qualifications
- Excellent execution and independent thinking, able to complete tasks quickly and propose constructive solutions.
- Basic knowledge of e-commerce/live streaming, familiar with creator community operations and industry trends.
- At least 2 years of relevant experience (preferably in community operation, creators management or e-commerce).
- Strong communication skills, able to cooperate with cross-functional teams and build good relationships with creators.
- Self-motivated, result-driven, adaptable to fast-paced work environments.
Package:
- Salary: Up to 25 Mil VND
- Full SHUI
- 15 AL (prorated)
Contact:
- Mail: [Confidential Information]
- SDT/Zalo: 0918.196.610 (Ms.Mai)
