We are seeking a proactive and detail-oriented Community Management to oversee the daily interaction across multiple social media fanpages. This role is crucial in building meaningful connections with users, managing conversations, and maintaining a consistent brand voice for several clients.
KEY RESPONSIBILITIES
- Engage with followersby responding to comments, inbox messages, and user-generated content on Facebook, Threads, TikTok, Youtube.
- Monitor and moderate online conversations to maintain a positive and respectful community environment.
- Collaborate with content and strategy teams to ensure community responses align with brand tone, campaigns, and objectives.
- Track FAQs, feedback, and trends to support content and campaign improvements.
- Manage community across multiple brands simultaneously, understanding different brand tones, audience segments, and engagement goals.
QUALIFICATIONS
- 12 years of experience in community management, customer service, or social media.
- Excellent written communication skills; able to adapt to various brand voices.
- Experience managing multiple social media pages or client brands is a strong advantage.
- Familiar with social media tools/platforms (e.g. Meta Business Suite, Hootsuite, etc.).
- Ability to stay calm under pressure, especially when handling customer concerns or crisis communication.
KEY SKILLS
- Empathetic and responsive communicator
- Adaptable to different brand tones
- Organized and multitasking-capable
- Social media proficient
- Detail-oriented with strong judgment
THE OBLIGATORY TROPHIES
- $$$
- Full insurance according to the laws + extra insurance
- Paid holidays and agency trips
- Foods, milk teas, fruits, snacks, foosball
- Your beloved team
If you are interested in an opportunity to explore yourself and join the hunt with us, please contact us via email: [Confidential Information] or call us at +84 28 6686 4141.
