Commercial Operation Executive (Supply Chain)

With nearly 25 years of establishment and development, DC Technology Company (founded in 2000) and PMAC Joint Stock Company (founded in 2020) by PhD. Bi Th Thy Nga have become leading companies in providing comprehensive solutions for the jewelry and precious metal manufacturing industry. Our expertise covers technology, machinery, equipment, supplies and electroplating chemicals in the Indochina region.

We are the official representatives of numerous world-renowned corporations in the precious metals sector, such as Umicore (Germany), Thermo Scientific laboratory equipment (USA), and Dentsply jewelry and dental tools and materials (Switzerland). Currently, DP serves leading global customers such as Samsung, Nestle, YKK, Swarovski, as well as prominent domestic organizations, including the Ministry of Natural Resources and Environment, various universities, institutes, science and technology departments, and top companies like PNJ, DOJI, and SJC. We also work with hundreds of private customers across Vietnam, Laos, and Cambodia.

We are hiring a Commercial Operation Executive (Supply Chain) with the below information:

A. JOB DESCRIPTION:

Forecast & Demand Management (Key Accounts)

Receive customer forecasts via EDI/email and standardize data according to internal formats.

Update forecasts into the ERP system and monitor demand fluctuations.

Collaborate with the Demand & Supply Planning team to:

o Confirm supply capability (ATP/CTP).

o Adjust plans in line with actual demand.

Order Management

Create and manage Sales Orders and Purchase Orders (if required).

Validate commercial terms including lead time, Incoterms, and payment terms.

Ensure accuracy and completeness of all orders in the system.

Supply Chain Coordination

Act as the key liaison among cross-functional teams: Sales, Procurement, Logistics, and Warehouse.

Monitor the end-to-end order fulfillment process from order placement to delivery.

Ensure operational continuity, accuracy, and on-time execution.

Import Export & Delivery Tracking

Coordinate with the Logistics team for shipment booking, customs clearance, and delivery execution.

Track and provide timely updates on order status to customers.

Ensure on-time and compliant delivery performance.

Exception Handling

Manage issues such as stock shortages, delivery delays, and plan changes.

Propose and implement solutions (e.g., split delivery, alternative products, rescheduling).

Proactively communicate and coordinate with stakeholders to minimize impact.

Documentation Control & Finance Handover

Review and ensure accuracy of documents: Invoice, Packing List, COA/MSDS (if applicable).

Ensure data consistency across delivery, invoicing, and payment processes.

Coordinate with Finance/Accounting teams for reconciliation and payment follow-up.

B. JOB REQUIREMENTS:

25 years of experience in Sales Operations, Logistics, or B2B Customer Service roles.

Bachelor's degree in Foreign Trade, Logistics, Business Administration, Supply Chain, or related fields.

Good understanding of Incoterms and import-export procedures.

Proficient in Excel (data tracking, logical processing) and experienced with ERP systems.

Strong coordination and cross-functional collaboration skills.

Good command of English (both written and spoken).

Proactive and highly responsible.

Able to work under pressure and handle unexpected situations.

Detail-oriented with strong logical thinking.

Good communication and task management skills.

C. JOB BENEFITS:

Competitive compensation: Attractive salary, 6-month performance evaluation, clear career advancement opportunities; 13th-month salary, holiday & performance-based bonuses (based on company results and individual achievements).

Full insurance coverage: Social, Health & Unemployment Insurance in accordance with labor law (contribution based on 70% of total salary).

Career development & learning: Exposure to senior leaders and industry networks; opportunities to participate in digital transformation and ERP projects; continuous training and skill development programs.

Positive culture: Young, dynamic, professional working environment with supportive managers and Board of Directors.

Company activities: Annual company trips, team building, volunteering programs, internal events and Year-End Party.

D. GENERAL INFORMATION:

Working Time: Mon - Sat morning

Company address: 4th Floor, HUTECH Building, D1 Street, High-Tech Park, LongThanh My Ward, D9. HCMC

Contact via Zalo: 0386 313 908 (Ms. Huyn)

Email: [Confidential Information] / [HIDDEN TEXT]

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