Commercial Manager (Logistics, freight forwarding)

Salary: Upto 80 Mil

Location: Hanoi 

Report to: Head of Log North 

Job Description 

Identify and build profitable new business opportunities through developing existing and new business accounts. Maintain an active pipeline of prospective customers to approach and undertake new business sales calls to secure new business. Develop financial data of potential and existing business wins and be responsible for maintaining an extensive customer database through regular sales visits. 

1. Performance (40%) 
2. Business development (20%): 
3. Lead and develop the business development staff 
4. Implement the commercial strategy set with the Senior Commercial Manager among the sales team 
5. Secure high profile customers by offering a fully integrated logistics solution 
6. Manage major RFQs 
7. Monitor closely the sales cycles with the aim of keeping a healthy sales pipeline and increasing the business win ratio 
8. Support the Senior Commercial Manager with strategic planning for long term growth. 
9. Account management (20%): 
10. Lead and develop the KAM staff 
11. Maintain and develop further key accounts through outstanding customer care and upselling the company's capabilities and services 
12. Conduct cross-selling activities (Air/Ocean/Road/Rail) freight, by working closely with other sales departments. 
13. Customer Satisfaction (15%) 
14. Customer loyalty (10%): 
15. Represent the company and its policies to the clients which are defined as Strategic Accounts 
16. Develop SOP's for strategic accounts in association with Site Manager, Operations Manager, IT 

▪ Manager and other internal colleagues to detail all the processes, rate structure, and customer's KPI's 

• Analysis and consultancy (5%): 

▪ Undertake reporting tasks from direct Manager, and coordinating all commercial activities with the operation teams, in line with the company's short and long-term results & targets 

1. Operation Excellence (10%) 
2. Timeliness and accuracy on report (5%): 
3. Generate and distribute specific reports as required in alignment with the position 
4. Compliance assurance (5%): 
5. Follow up the company's policy on working conditions, and ensure accuracy in pricing and procurement 
6. Human Resource Management (15%) 
7. Team management (10%): 
8. Build a strong sales team by participating in the recruitment, development, and training process 
9. Training and coaching (5%): 
10. Conduct sales trainings when needed and motivate the team through proper coaching 

• Lead and develop the CL sales team to ensure performance, and reach the company set yearly targets 
• Develop and implement the commercial strategy over the next 5 years together with the Senior Commercial Manager 
• Communicate and collaborate effectively with relevant teams (sales, trucking, cold chain, customs, air/ocean, etc.) to ensure company success 
• Perform training and coaching sessions to develop further the team and keep the employees motivated 
• Perform other duties as assigned 

Required qualifications 

• Bachelor Degree in logistics, supply chain management, business administration or relevant fields 

Required working experience 

• Minimum 03 years working in logistics / freight forwarding industrial 
• Used to work for multinational logistics company is an advantage 

Required languages 

• Fluent in English

Required knowledge and skills 

• Good knowledge about the logistics industry 
• Customer and service oriented 
• Commercial mindset 
• Individual and self-disciplined 
• Adaptable to different cultures 
• Self-motivated 
• Presentation skills