Job grade: Outsourced Staff
As a member of the Collection team, you are in charge of:
- Responsible for reaching out to customers to collect payment for overdue bills, loans, orother payments.
- Responsible for site visiting verification.
- Handling other daily tasks by authorized Manager(s) when required
Key responsibility:
- Collect payments on past due bills.
- Create lists of people who have not made payments.
- Utilize computer systems to handle skip tracking.
- Inform clients of overdue accounts and amount currently owed.
- Ensure all customer information is correct, including phone numbers and addresses.
- Listen to customer's story and determine if debt can be collected.
- Record new commitment to repay debt.
- Follow and maintain policies and procedures in all aspect of the position.
- Maintain good relationship and coordination with internal/external customer.
- Perform site visit verification.
- Ensure compliance with all Group and Local requirements and internal/external Auditors.
Job specification:
- Bachelor's Degree in Finance/Banking
- At least 1 years working experience in handling debt collection such as Credit Card, Personal Loan or Mortgage
Skills & competencies:
- Good knowledge of Retail banking products and service.
- Knowledge collection laws.
- Strong collection skills.
- Good time management and self-discipline to execute assigned tasks within timeline.
- Good at written and spoken English and Vietnamese.
- Hard working, strong team spirit, willing to support team members and work together to achieve a team's goal.
- Self-motivated and eager to learn. Able to adapt well to new environment to work/cooperate with other departments.
