Coffee Guide

JOB DESCRIPTION: COFFEE GUIDE

Our mission is to share Vietnamese coffee and culture with curious people everywhere, so we take time to learn about the many farming communities who grow our beans. They are passionate about Vietnamese coffee too, and we want to share their stories, their culture, and their rich heritage with our customers at home and abroad.

We are always looking for ambitious talent from inside and outside the coffee industry, and so we look forward to having you join us on our journey!

ABOUT THE ROLE

Lacàph is looking for passionate individuals who are eager to fulfill the mission of sharing Vietnamese coffee and culture to curious people around the world. You will be a storyteller and a coffee enthusiast rolled into one. Your role will be to guide our customers on a coffee journey with unforgettable moments and to share the art of brewing.

WORKING CONDITIONS

Working Time:

48 hours per week, scheduled by the manager. Employees will work in one of the following shifts:

▪        Shift 01: From 07.00am to 04.00pm

▪        Shift 02: From 09.30am to 06.30pm

▪        Shift 03: From 10.00am to 07.00pm

DUTIES & RESPONSIBILITIES

1.          Coffee Experiences Hosting

▪      Use the art of storytelling to guide customers through their journeys exploring Vietnamese coffee and culture.

▪      Provide exceptional customer service, ensuring each customer's experience is unforgettable.

▪      Host and assist in workshops, including setting up, cleaning, and supporting main hosts.

▪      Deliver clear guidance and instructions on brewing signature Vietnamese coffee-based beverages.

▪      Act as a script-based presenter, adjusting delivery to engage different audiences.

2.         Customer Assistance

▪      Extend warm welcomes, provide insightful menu descriptions, and passionately introduce customers to Lacàph products.

▪      Enhance customer engagement by actively promoting and selling products or services.

▪      Address customer inquiries, needs, and concerns professionally, ensuring a smooth and enjoyable experience.

▪      Encourage customers to leave Google reviews to enhance brand credibility.

3.        Crafting Coffee Excellence

▪      Prepare and serve a diverse range of coffee-related beverages with consistency and quality.

▪      Set up and maintain bar cleanliness, adhering to the highest standards of hygiene and food safety regulations.

▪      Perform coffee roasting or brewing demonstrations for customers and manage workshop groups as needed.

REQUIREMENTS

▪      Fluent English communication skills (compulsory).

▪      Passion for Vietnamese coffee and culture, with a genuine desire to share this enthusiasm with others.

▪      Exceptional interpersonal and storytelling skills, with the ability to connect with customers.

▪      Ability to work independently and collaboratively in a fast-paced environment.

▪      Experience in a customer-facing role within the hospitality industry (e.g., coffee/bartending service, receptionist, waiter/waitress, hosting, MC...).

▪      Knowledge of coffee and brewing techniques. (Training will be provided.)

BENEFITS

▪       Internationally-oriented work environment with English and Vietnamese as primary languages;

▪       Coffee farm visits and team building activities, including our monthly Town Hall Breakfast;

▪       All you can drink coffee provided by our star Coffee Guides team;

▪       Private health insurance and annual health check;

▪       Year-end bonus based on individual and company performance;

▪       Annual salary reviews and career planning day;

▪       Relevant training and guidance with regular feedback for improvement;

▪       Phone and parking allowance upon completion of probation;

▪       A personal copy of our book, Đặc Đen Đắng: The Vietnamese Coffee Bookupon completion of probation;

▪       And all additional benefits, rights, and allowances as per the Vietnamese Labor Code.