Location: Ho Chi Minh City, Vietnam
Employment Type: Full-time
About The Opportunity
On behalf of our client, we are hiring a BPM Specialist Liner to support their regional Centre of Excellence (COE) initiatives. Our client is a global maritime and logistics organization undergoing a major transformation to centralize and standardize operations across multiple countries.
The Liner agency service transformation is a key component of this initiative, aiming to standardize, optimize, and digitize agency operations across all locations.
Joining the team as a BPM Specialist Liner , you will be responsible for assessing, designing, and harmonizing liner agency service processes across Southeast Asia, ensuring consistent service delivery, compliance, and operational efficiency across all functions including Sales & Marketing, Vessel Operations, Equipment Logistics, Customer Service & Documentation, and Finance & Credit Control.
Key Responsibilities
- Analyze and document existing liner operations workflows, including export, import, transshipment, and equipment control activities.
- Develop and implement standardized operating procedures (SOPs) for customer service and documentation functions across countries.
- Collaborate with regional stakeholders to align operational practices within a centralized COE model.
- Monitor service performance indicators (SLA, processing time, documentation accuracy) and identify improvement opportunities.
- Support ERP/system process alignment to ensure compliance and operational visibility.
- Drive continuous improvement initiatives to enhance service efficiency and cost effectiveness.
Job Requirements
Technical Skills
- Bachelor's degree in Maritime Studies, Logistics, Supply Chain Management, or related field.
- Minimum 3 years of experience in container shipping or liner agency operations.
- Proven experience in customer service, documentation, or operational roles within a carrier or freight forwarding environment.
- Strong understanding of ocean export/import processes and container cargo flow.
- Familiarity with documentation flow, cargo flow, and equipment management within liner operations.
- Experience working with logistics systems (e.g., SAP) and strong proficiency in MS Office tools.
- Strong analytical and reporting capabilities.
Soft Skills
- Strong cross-functional collaboration and stakeholder management skills.
- Ability to drive change within a dynamic maritime environment.
- Structured thinking with strong attention to detail.
- Effective communication skills in English (Mandarin or local language is an advantage).
Benefits
- Competitive compensation and professional development opportunities.
- Health insurance and social insurance according to company and legal requirements.
- Opportunity to join a newly established Centre of Excellence in Vietnam.
- Exposure to regional operations across multiple countries. How to Apply
Send your updated resume to [Confidential Information]
For More Details, Contact
Anh Vu (Anna) - Recruitment Consultant
Email: [HIDDEN TEXT]
Phone/Zalo: +84 353 147 048
