Company Description
FPT Smart Cloud is Vietnam's leading provider of Artificial Intelligence (AI) and Cloud Computing solutions. As the newest subsidiary of FPT Corporation, the company focuses on delivering a world-class, integrated AI and Cloud platform to drive productivity, automate business processes, and enhance human-machine collaboration. With a mission to lead the industry, FPT Smart Cloud is committed to advancing technology, diversifying product ecosystems, and expanding global connectivity over the next five years.
Main Responsibilities:- Monitor FPT Cloud system and make sure the 24*7 hotline is always available.
- Receive, categorize, and process technical support requests from customers through Jira Service Desk, Hotline, Group Chat, and Email.
- Provide first-line troubleshooting for incidents related to:
- Virtual Servers (VMware vSphere, OpenStack)
- Storage, Backup, Snapshot, Object Storage
- Network connectivity (Firewall, Load Balancer, VPN, DNS)
- Kubernetes clusters, PaaS Database instances (basic level)
- Support Microsoft 365 services (basic level)
- Perform initial analysis, collect logs, and escalate complex issues to L2 support when required.
- Guide customers on standard operational procedures and basic configurations.
- Monitor cloud service health dashboards and proactively detect incidents.
- Coordinate with internal operation teams and vendors as needed.
- Maintain clear, professional communication with customers in both Vietnamese and English.
- Participate in on-the-job and formal technical training to develop cloud expertise.
Job Requirement:- Graduated from College or University majoring in IT, Computer Science, Network or related fields.
- Knowledge of virtualization platforms (VMware vSphere, OpenStack is a plus).
- Basic understanding of cloud computing concepts (IaaS, PaaS, SaaS models).
- Networking fundamentals: TCP/IP, Subnetting, Routing, VPN, DNS, Firewall.
- Familiar with Windows Server and basic Linux administration (Ubuntu, CentOS).
- Experience with Microsoft 365 administration is a plus.
- Basic scripting ability (PowerShell, Bash) is an advantage.
- Microsoft, VMware, or AWS certifications are preferred.
- Good English reading comprehension, able to write technical responses via email.
- Customer-oriented mindset, problem-solving attitude, teamwork skills.
- Able to work under pressure and shift rotation.
Top Benefits
- Salary: Competitive, pay according to ability. Negotiation during the interview.
- Training roadmap for Cloud L1 -> L2 -> Advanced Cloud Engineer.
- Social insurance and health insurance according to labor laws.
- Creative, open-minded working environment that respects individuals
- FPT Premium Care package
- Activities and culture with FCI and FPT Corporation
- Study support package for children of FCI union
- Sponsor related courses and certifications
Working Environment:- Working Location:
- Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
- Working hours:
- 8h30 AM – 12h00 PM
- 1h00 PM – 5h30 PM
Contact Person:Duong Thi Phuong (Ms.) – Talent Acquisition
Email: [Confidential Information]
Phone: 0394243955
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI
