Cloud Engineer AWS

RESPONSIBILITIES

• Receive and handle technical questions/requests related to Datadog or similar systems (Dynatrace, New Relic, Splunk, Grafana Stack/Cloud, Prometheus + Grafana, Elastic Ob-servability) in cloud and on-premises environments.
• Provide customer support online (tickets/email/Zoom).
• DATADOG ticket escalation.
• Analyze features and respond to/clarify requests using DATADOG documentation (DATADOG Docs).
• Perform additional DATADOG-related tasks (e.g., ORG analysis reports, etc.).

REQUIREMENTS

• Bachelor's degree in mathematics, computer science, information systems, or related field.
• Experience: at least 5+ years of experience in infrastructure operations.
• Hands-on experience with Infrastructure Monitoring and APM in cloud and on-premises environments using Datadog or comparable platforms, such as:
• Commercial Cloud SaaS: Dynatrace, New Relic, Splunk Observability / SignalFx (and/or AppDynamics where applicable).
• Open-source / Hybrid stacks: Grafana Cloud / Grafana Stack (LGTM: Loki + Grafana + Tempo + Mimir/Prometheus), Prometheus + Grafana, Elastic Observa-bility (ELK Stack).
• Experience with Linux/Windows and installing, setting up, and configuring monitoring agents/collectors (e.g., Datadog Agent or equivalent such as Dynatrace OneAgent, New Relic Infrastructure agent, Prometheus exporters, Elastic Agent).
• Experience supporting APM and tracing / end-to-end performance troubleshooting (e.g., Datadog APM / New Relic APM / Dynatrace / Tempo), including basic service depend-ency analysis and incident Root Cause Analysis (RCA).
• Experience with container services (K8s, Docker).
• Basic knowledge of cloud environments such as AWS/Azure, including integration with cloud-native services.
• Basic knowledge of Oracle/MySQL and RDS.
• Basic knowledge of proxies (Squid, HAProxy).
• Certifications: Datadog Fundamental-level certifications:
• (Datadog (Datadog Fundamentals; Log Management Fundamentals; APM and Distributed Tracing Fundamentals) or;
• Equivalent vendor certifications such as Dynatrace Associate, New Relic creden-tials, Splunk Fundamentals, Grafana/Prometheus/Elastic training)

WHAT COMPANY OFFERS

• Competitive salary package based on skills and experience
• FPT Care insurance plan tailored for FPT employees
• Attractive annual summer vacation allowance
• Sponsored training courses for personal growth and up to 100% coverage for certification costs
• Global and inclusive workplace with monthly cross-cultural events
• International exposure and career growth across global locations
• Work-life balance benefits with a flexible leave policy and annual health check-ups to sup-port employee well-being
• Be part of our hugely international environment; we are currently working with the cus-tomer, where you can have many opportunities to work oversea
• Other benefits following the Labor Laws