Client Services Representative (Laboratory Testing)

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Job Description

Customer Communication

- Respond to customer inquiries regarding testing services, scope, pricing, and turnaround time.

- Provide professional consultation to help clients choose appropriate testing standards and methods.

- Maintain regular communication with clients regarding test progress and report status.

Quotation & Order Handling

- Prepare and send quotations based on customer requirements and applicable testing standards.

- Follow up on quotations and convert inquiries into confirmed orders.

- Process service orders in the system and ensure accurate documentation.

Sample Coordination

- Coordinate with customers for sample submission, shipping, and documentation.

- Check sample information and ensure proper registration in the system.

- Test Assign based on the client's requirements.

- Work closely with laboratory teams to schedule testing and prioritize urgent samples.

Project Tracking

- Monitor testing progress and ensure timelines are met.

- Inform customers proactively about delays, issues, or additional requirements.

Customer Relationship Management

- Build and maintain strong relationships with clients.

- Handle customer complaints or service issues professionally and escalate when necessary.

- Support sales teams in maintaining key accounts.

Documentation & Compliance

- Maintain accurate records of quotations, orders, test requests, reports, invoices.

- Ensure all processes follow internal quality procedures and relevant standards.

Handle ad-hoc assignment as required.

Qualifications

• Diploma/degree holder in any discipline (though Science, Engineering, or another technical discipline will be a plus).
• 1 to 2 years working experience in testing, inspection, certification (TIC) industry.
• Good command of written and spoken English and Vietnamese
• Strong communication and customer service skills.
• Good coordination and multitasking ability.
• Attention to detail and strong organizational skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Self-initiated, independent and a good team player.

Additional information

• 12 months salary
• 5 days work 8am to 5pm/8:30am to5:30pm
• 15 days annual leave
• regular staff activities
• social insurnace within probation
• 2 times performance bonus

Please click Easy Apply with your resume if you are interested.