Key Responsibilities
- People Leadership & Organizational Growth
- Team Development: Lead and mentor a team of Managers and Associates, fostering a culture of high performance, accountability, and continuous learning.
- Talent Strategy: Oversee workforce planning, hiring, and organizational design to support the BU's scaling goals.
- Performance Management: Drive engagement and retention through structured 1-1s, professional development plans, and data-driven performance reviews.
- Operational Excellence
- Service Delivery: Oversee high-impact client projects, ensuring premium quality, strict compliance, and optimized workflows.
- Data-Driven Management: Monitor BU KPIs and dashboards to proactively mitigate risks and enhance operational efficiency.
- Process Innovation: Identify and remove bottlenecks to ensure the team remains agile and scalable.
- Strategic Client Engagement
- Relationship Management: Act as a strategic partner to key client stakeholders, decision-makers, and influencers.
- Solution Design: Anticipate unmet client needs and deliver tailored insight solutions across various geographies and industries.
- Portfolio Expansion: Drive upselling and cross-selling opportunities by demonstrating the full value of Dialectica's product suite.
- Commercial Strategy & Gross Profit Growth
- Financial Ownership: Own the BU's Gross Profit performance by optimizing demand, supply, and pricing strategies.
- Market Expansion: Design mid-term growth strategies to increase share of wallet and identify new white-space opportunities.
- Resource Allocation: Map prospective users and allocate resources effectively to maximize ROI and market penetration.
Requirements
- Bachelor's degree or equivalent; studies in Business Management, Economics, or related fields are a strong plus.
- 5+ years in Expert Network Services, Management Consulting, Strategy/Commercial, Headhunting/ESS or Survey Industries; with at least 3 years in a leadership role.
- Strong interpersonal and English communication abilities, with a proven track record of conveying information clearly and effectively.
- Genuine passion for building something new and navigating ambiguity with curiosity and confidence.
- Ability to interact professionally and credibly with clients and senior industry executives; a proven track record of managing complex client relationships
- A commercial, hands-on approach with proactive attention to developing people.
- Comfortable working in diverse, cross-functional teams and contributing to a positive, high-performance environment.
- Results-oriented, able to manage time and priorities effectively while maintaining a positive, can-do attitude
Benefits
What we offer:
- Opportunities to acquire transferable skills including leadership, team management, sales, negotiation, time and project management.
- Access to learning and development programs, including Manager bootcamps, and career advancement initiatives.
- Join a dynamic, entrepreneurial, and fast-paced work environment guided by core values of transparency, diversity, quality, care, teamwork, ownership, leadership, and continuous improvement.
- Competitive compensation packages, including uncapped quarterly performance bonuses.
- Comprehensive benefits such as private medical insurance and competitive savings plans.
- Sponsored health and well-being initiatives and team bonding activities.
- Exchange program offering the opportunity to work and reside in Athens or Vancouver.
- Work in a collaborative and diverse workspace located in the vibrant heart of Ho Chi Minh City.
- Expatriation relocation support provided on a case-by-case basis.
About Dialectica
Dialectica is an information services company that helps businesses access the knowledge they need to make informed decisions. Founded in 2015, the company has quickly grown to become a top 5 global leader and trusted partner for the world's leading investment firms, consultancies, and fortune 500 corporations. With 6 global offices in Europe, Asia, North and South America Dialectica serves over 1,000 clients across industries and geographies. The company specializes in delivering primary research services by connecting clients with industry experts and providing actionable insights. Through expert interviews, custom research, and market analysis, Dialectica empowers clients to evaluate opportunities, address challenges, and gain a competitive edge in their sectors. What sets Dialectica apart is its unwavering focus on quality, innovation, and exceptional client service. A team of over 1,500 professionals drives the company's success, embracing a culture of excellence, collaboration, and continuous growth. Dialectica's commitment to operational rigor and delivering consistent value has earned it recognition for 6 consecutive years as one of Europe's fastest-growing companies by the Financial Times.
Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Not sure if you have it all Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds. 
