About The Client Service Team
The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it's an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to becoming a Manager in 2 years and a Vice President in 5 years.
About The Role
As a Manager in the Client Service Team, you will act as a
knowledge broker between our clients and industry experts. Your role is to
partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them and
lead a team of Associates and Senior Associates.
Your Key Responsibilities Shall Include
- Foster the development of Associates and Senior Associates core research skills by imparting commercial acumen, sales techniques, and effective time management strategies while reinforcing custom recruitment methodologies.
- Provide opportunities for project management skill enhancement to Associates involved in custom recruitment research.
- Offer mentoring opportunities to Associates and Senior Associates capable of custom recruitment research and project management, aiming to cultivate multi-disciplinary skills and prepare them for advancement.
- Analyze client project briefs to identify knowledge gaps and conduct comprehensive industry and company research to pinpoint the most relevant experts.
- Regularly engage with experts to screen and validate their expertise and suitability for specific projects.
- Demonstrate critical thinking and agility in conducting high-level research on industries and companies, ensuring the selection of experts with the most relevant experience and knowledge to address clients inquiries.
- Uphold clients best interests throughout collaboration, ensuring the confidentiality and security of their data and information.
Requirements
- Bachelor's degree required; Master's or other advanced degree is highly preferred.
- Fluent or native level of English professional communication is a must; Fluency in another language such as Japanese, Korean, Cantonese, Mandarin, Thai, Bahasa, Filipino is a huge plus!
- Minimum of 3 years of experience in the Information Service/Expert Network Service or relevant industries, with strong leadership experience as manager/leader roles.
- Skilled in sales, time management & prioritization, negotiation, and professional communication skills.
- A client service mentality, which means you are committed to go beyond your clients needs to deliver true value.
Benefits
- Opportunities to acquire transferable skills including leadership, team management, sales, negotiation, time and project management.
- Access to learning and development programs, including Manager bootcamps, and career advancement initiatives.
- Join a dynamic, entrepreneurial, and fast-paced work environment guided by core values of transparency, diversity, quality, care, teamwork, ownership, leadership, and continuous improvement.
- Competitive compensation packages, including uncapped quarterly performance bonuses.
- Comprehensive benefits such as private medical insurance and competitive savings plans.
- Sponsored health and well-being initiatives and team bonding activities.
- Exchange program offering the opportunity to work and reside in Athens or Vancouver.
- Work in a collaborative and diverse workspace located in the vibrant heart of Ho Chi Minh City.
- Expatriation relocation support provided on a case-by-case basis.
About Dialectica
Dialectica is an information services company that helps businesses access the knowledge they need to make informed decisions. Founded in 2015, the company has quickly grown to become a top 5 global leader and trusted partner for the world's leading investment firms, consultancies, and fortune 500 corporations. With 6 global offices in Europe, Asia, North and South America Dialectica serves over 1,000 clients across industries and geographies. The company specializes in delivering primary research services by connecting clients with industry experts and providing actionable insights. Through expert interviews, custom research, and market analysis, Dialectica empowers clients to evaluate opportunities, address challenges, and gain a competitive edge in their sectors. What sets Dialectica apart is its unwavering focus on quality, innovation, and exceptional client service. A team of over 1,500 professionals drives the company's success, embracing a culture of excellence, collaboration, and continuous growth. Dialectica's commitment to operational rigor and delivering consistent value has earned it recognition for 6 consecutive years as one of Europe's fastest-growing companies by the Financial Times.
Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Not sure if you have it all Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds. 
