About ADA
ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.
About The Role
We are looking for a detail-oriented and proactive Client Payment & Admin Support Specialist to join our Analytics Solutioning Business Unit. In this role, you will be the key bridge between our finance function and client-facing operations — ensuring outstanding payments are recovered promptly, client procurement processes run smoothly, and vendor/freelance payment administration is well-managed across all sub-teams. You will work closely with the Legal team on contract reviews and collaborate with stakeholders globally.
Key Responsibilities
Client Payment & Collections
- Plan and execute systematic courses of action to recover outstanding payments from enterprise clients.
- Negotiate payoff deadlines and structured payment plans with clients in a professional and solution-oriented manner.
- Follow up and proactively contact clients to discuss and resolve overdue payment issues.
- Update and maintain accurate account status records and document all collection efforts.
- Report regularly on collection activity, accounts receivable status, and key payment metrics.
Client Procurement & Contract Review
- Follow up and manage client procurement processes end-to-end, ensuring timely completion of purchase orders, vendor registration, and related documentation.
- Coordinate with the Legal team on contract reviews, flagging key commercial terms, payment clauses, and compliance requirements.
- Maintain a tracker for all contracts and procurement activities, ensuring nothing falls through the cracks.
- Liaise with clients procurement and finance departments to facilitate smooth onboarding and payment approval processes.
Admin Support – Vendor & Freelance Payments
- Follow up and process vendor and freelance payments for all sub-teams within the Analytics Solutioning BU.
- Coordinate with team leads and project managers to collect and verify payment requests and supporting documentation.
- Ensure payments are processed in a timely manner and in compliance with company policies and contractual terms.
- Maintain organized records of all vendor and freelance invoices, payment statuses, and related correspondence.
- Identify and escalate payment discrepancies or issues to the relevant stakeholders promptly.
What You Bring
- Proven experience collecting payments from international enterprise clients, ideally in a B2B or professional services environment.
- Familiarity with client procurement processes and experience coordinating contract reviews with legal or compliance teams.
- Strong organizational and detail-oriented skills, with the ability to manage multiple priorities simultaneously.
- Excellent communication and interpersonal skills — written and spoken English proficiency is a must.
- Ability to work effectively with corporate employees and stakeholders across different time zones and cultures.
- Proficiency in Google Sheets and a solid understanding of basic accounting principles.
- Persistence, initiative, and a solutions-focused mindset.
- University degree required; a major in Accounting or Finance is a strong plus.
Why Join Us
- Work in a fast-growing Analytics Solutioning team with exposure to international enterprise clients.
- Collaborative, cross-functional environment where your work directly impacts business health.
- Opportunities to grow into broader finance operations or business administration roles.
- Flexible, results-driven culture with global exposure.
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Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles
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