Job Title - Client Director
Location- Vietnam
About Us:
Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions faster. For 25 years, we have partnered with the world's leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we've made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at www.tolunacorporate.com
Introduction:
This is a Client Director / Agency Expert. You must have at least 8+ years of proven client management experience (ideally on the supplier side) servicing an existing client base. In addition, you must be able to provide examples of how you sourced and secured new business partners (Alcohol Beverage & CPG experience a plus).
Responsibilities:
- Seek, find, and maintain new business: You will be instrumental in growing market revenue through new business development, management and expansion of existing client relationships/accounts. In keeping with our entrepreneurial culture, you will have the opportunity to build your own client portfolio.
- Account leader for the businesses being developed and account(s) being assigned.
- Research expert who can translate that expertise into new business development and growth with existing accounts.
- Be a strategic thinker: Manage strategic initiatives to deliver profitable growth across clients and develop retention/growth strategy.
- Unleash your creative genius: Utilize your analytical expertise and storytelling experience to turn data into an insightful story that addresses key client business issues and present findings to clients.
- Take the lead on developing insightful and strategic sales presentations / proposals and pulling in the appropriate company expertise where needed.
- Demonstrated success in all aspects of the project process, including proposal development, research design, analysis, and formal presentation at the client level.
- Collaborate with talented people: Nothing is more exciting than getting to work collaboratively with colleagues on impactful projects.
- Guide a cross-functional team to ensure that client objectives are met, and insights delivered.
- Act as a senior point of contact (Client Management): You will Interact with all stakeholders, both internally and externally on a day-to-day basis. You excel at providing clear communication to answer client questions, advising clients to proactively address needs and solving business problems that drive client satisfaction. Accountability for client success is something you pride yourself on.
- Have your voice heard: Work directly with all stakeholders, both internally and externally, allowing you to provide clear communication on projects.
- Provide leadership with timely reporting regarding business forecast, sales pipeline, deal analysis, and profitability.
- Grow and evolve: You'll have exposure to a variety of subject matter experts, clients, and industries that will provide you a continuous environment of learning.
Your Profile:
- Good communication skills written & verbal
- Adept at handling multiple projects simultaneously.
- Ability to work in teams
- Working knowledge of Microsoft Excel, Outlook, PowerPoint & Word.
- Knowledge of market research methodologies is a plus
- 8 -10 years of experience in Agency network
- Curious, creative, and forward-thinking mindset.
- Confident leader with an entrepreneurial spirit and regional vision.
- Collaborative yet independent thrives in fast-paced, high-growth environments.
- Passionate about mentoring teams and pioneering the future of qualitative research.
Our Values:
- Acting with Ownership- Demonstrating individual accountability
- Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
- Collaborating with Curiosity- Exhibiting teamwork through togetherness
- Discussing openly, committing jointly- Sharing your views openly
- Embracing empathy- Being egoless & caring
What we Offer:
At Toluna, we're all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you're passionate about making an impact, we'd love to have you on board.
Other Benefits:
As per the country
Join our global team. We welcome big thinking and reward great work
