Client Advisor (Luxury Automotive - Lamborghini)

Title: Client Advisor

Brand/Dept: S&S Automotive (Lamborghini)

Report operationally to: Brand Manager

Type of employment: Full-time

Location: District 1, HCMC

ABOUT THE JOB:

The Lamborghini Client Advisor is a Customer-driven professional who is the main point of contact for Customers and potential Customers who show an interest in Lamborghini products, services and concepts. The Client Advisor is responsible for offering a great buying experience to the Customer. After the sale, the Client Advisor is expected to build a long-term personalized relationship with Customers through regular, meaningful contact that promote the Lamborghini brand: its products, services and events.

The roles and responsibilities of the Client Advisor include but are not limited to:

Sales/Customer Experience

Strive to meet and exceed personal and team sales targets and KPI's.

Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.

Build and nurture long-term relationships with prospective customers.

Actively engage with customers to encourage feedback on Google pertaining to service standards and product satisfaction.

Support all group's initiatives as they relate to product launches, customer experience and selling.

Store Operations

Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.

Ensure the best condition of all fixture and furniture in the boutique.

Perform opening and closing store duties as needed.

Participate in regular inventory counts and in necessary supply stocking/restocking.

Visual Merchandising

Assist in maintaining visual standards with direction from brands and management.

Personal development:

Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.

Continuously develop product and sales acumen to become the authority. Know the in's and the out's of product offerings, optional packages, and the latest technologies.

Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings and other lifestyle aspects.

Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.

Team-effort duties:

Partner with the team to achieve sales targets.

Maintain open, professional and ongoing communications with boutique management and colleagues.

Serve as a positive role model and represent S&S appropriately at all times.

Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)

Adhere to and uphold all S&S Group core values, policies and procedures.

Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.

Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.

KEY SELECTION CRITERIA

Education: Minimum college degree in a related field.

Employment/Professional Experience:

3 years of experience in sales with prestige or luxury brands.

Experience in exceeding established sales goals and providing exceptional customer experience.

Competencies - Knowledge, Skills and Abilities:

Aligned and inspired by S&S core values: Unconventional | Deliver Excellence | Independence | Kindness | Integrity without Compromise.

Fluency in English (minimum 6.5 IELTS band is a STRONG plus).

Possession of a valid Category B driving license is highly preferred

Outstanding interpersonal communication and listening skills. Being an inspiring storyteller is a plus.

Strong drive to set and achieve targeted sales and personal income goals.

Willingness to follow up, and follow-up again with our guests and clients.

Excellent organizational skill.

Good-to-excellent self-learning skill is essential.

Able to work under high pressure and with high demand customers.

Able to work retail hours, 5 days per week including weekends and public holidays (off days on rotation basis).

Young and dynamic with growth mindset.

Strive for perfection yet realistic and solution-oriented.

Calm, patient and emotionally impermeable.

Interest and knowledge in art, fashion, gastronomy, architecture is a plus.