Job Description
- Working hours: 8:00 AM – 6:00 PM, Monday to Friday
- Location: Company Office, 6 Thang Long Street, Tan Binh District
- Job Overview
The Clearance Support Agent (Backline) plays a critical role in resolving complex customs clearance issues, driving problem resolution, and ensuring the seamless flow of international express shipments.
- Key Responsibilities
- Determine shipment value according to the local valuation guidelines provided by local authorities.
- Ensure the accurate preparation and provision of import & export Customs declarations within required time standards for review.
- Contact Customers for shipment information, duty and tax advice, seek payment approval.
- Ensure the attainment of both inbound and outbound shipment clearance within clearance performance targets and transit time.
- Capable of submitting customs documentation and assisting customers in providing explanations & clarifications to Customs department.
- Review the Shipment in Bond inventory report to ensure that these shipments are worked on a daily.
- Up-to-date Maintenance of Customer database.
- Requirements
- Completed university/college education, with Customs Brokerage Staff Certificate preferred.
- From 2-3 years of relevant experience of working with Customs Clearance matters within Transportation, Logistics or Import/Export industry.
- Fluent English skills, both written and spoken.
- Able to interpret regulations, explain customs matters, and solve problems.
- Good customer communication skills via phone and email.
- Benefits
- Gross salary: 15,500,000/month
- 13th-month salary bonus (pro-rated)
- Full SHUI
- Strong career support & lots of opportunities in an international environment
- Professional coaching & feedback culture
