Who We Are
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.
The team you will be part of
The Value Protection Specialist will be a key member of Intrepid's Claimback team within the Center of Excellence (COE), managing complex multi-step revenue recognition processes across retail, consignment, store management, and fulfillment business models. This role focuses on protecting brand investments through accurate claimback computation, brand confirmation workflows, and AR invoicing across Vietnam, Thailand, Singapore, Malaysia, Indonesia and Philippines operations.
Key Responsibilities
Claimback Computation & Reconciliation (40%)
- Prepare claimback computation files covering marketing/ platform cost recovery, brand-funded vouchers, and price difference settlements
- Extract and consolidate transaction data from multiple platforms (Shopee, Lazada, TikTok, etc.) and internal systems
- Calculate claimback amounts based on agreed commercial terms, promotional mechanics, and campaign parameters
- Maintain master records for claimback booking automation and account mapping rules
- Reconcile claimback computations with actual campaign execution data and platform reports
- Identify discrepancies between commercial agreements and operational execution
Brand Confirmation & Alignment (25%)
- Coordinate brand confirmation process to obtain sign-off before AR invoicing
- Prepare clear supporting documentation including transaction details, calculation methodology, and campaign summaries
- Address brand queries on claimback computations through data validation and explanation
- Support Finance-Commercial alignment sessions with brand teams (both Intrepid KAMs and client finance contacts)
- Document agreed billing structures, reconciliation timelines, and escalation paths
- Track confirmation status and follow up on pending approvals within agreed SLAs
AR Invoicing & Collection (25%)
- Process multiple AR streams post-brand confirmation:
- Retail margin invoices
- Consignment commission and service fee invoices
- Claimback fee invoices
- Voucher reimbursements
- Price difference settlements
- Store management billing (NMV commission or fixed fees)
- Fulfillment pass-through (3PL cost invoicing)
- Generate invoices in NetSuite from automated trackers based on confirmed computations
- Support payment reconciliation by matching receipts to invoices
- Assist with collection follow-ups on overdue accounts
- Coordinate with dedicated AR team on aging management and dispute resolution
Process Compliance & Documentation (10%)
- Maintain accurate records of claimback agreements, commercial terms, and billing arrangements
- Ensure compliance with revenue recognition policies (IFRS 15) across different business models
- Document process workflows and update SOPs for claimback procedures
- Support internal and external audits with complete documentation trail
- Flag policy exceptions or unusual transactions for supervisor review
- Participate in cross-team standardization initiatives for shared AR/AP playbooks
Requirements
What we are looking for - the ideal profile
Education & Experience
- Bachelor's degree in Accounting, Finance, or related field
- 1-2 years of accounting/finance experience, fresh graduates with strong analytical skills will be considered
- Experience in retail, e-commerce, or marketing services environments is a plus
- Understanding of promotional mechanics, trade marketing, or claimback structures is advantageous
Technical Skills
- Strong Excel/Google Sheets proficiency (VLOOKUP, pivot tables, complex formulas, data consolidation)
- Experience with NetSuite or similar ERP systems is preferred
- Comfortable working with large data sets from multiple platforms
- Ability to learn automated booking systems and master data management tools
- Basic understanding of Vietnamese accounting standards and revenue recognition principles
Core Competencies
- Exceptional attention to detail - Critical for accurate computation and reconciliation work
- Strong analytical mindset - Ability to identify patterns, discrepancies, and root causes
- Systematic approach - Can follow complex multi-step processes (computation → confirmation → invoicing)
- Effective communication - Clear explanation of technical calculations to commercial and brand teams
- Stakeholder management - Professional engagement with internal KAMs and external brand contacts
- Problem-solving orientation - Proactive in resolving misalignments and addressing brand concerns
Language & Communication
- Fluent in Vietnamese and English (written and verbal)
- Ability to prepare clear documentation and professional correspondence
- Comfortable presenting computation details and reconciliation findings to stakeholders
Personal Attributes
- High tolerance for complexity and ambiguity
- Collaborative team player who works across business model teams
- Resilient under pressure during monthly close periods
- Commitment to continuous learning and process improvement
- Customer service mindset with brand partner focus
Benefits
In return, you will be getting
- Join an all-star Finance team which continues to raise the bar, with systems and processes (and company stability) at the level of sophistication of a small multinational, but with a start-up spirit of innovation and continuous improvement in an ever-evolving world
- In terms of learning opportunities, our organization is second to none. You will get to work on a variety of business models across many different clients as if we are 5 companies in one, and everyone is involved in projects to drive further improvement
- Regional teams and country Finance teams collaborate closely to ensure all finance aspects of our business are optimized, giving you a wide exposure and enhanced learning curve in a close-knit and supportive team
We also offer
Best of Both Worlds
We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your standard job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.
Culture that Brings Out the Best
At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.
Grow Without Limits
Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.
Rewarding You Right
We believe great work deserves great rewards at Intrepid. That's why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.
Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 
