Vietnamese & Chinese Bilingual Customer Service Specialist (Content Review & Platform Operations)
Location: Ho Chi Minh City, Vietnam (On-Site)
Salary: 12,000,000 – 16,000,000 VND per month
Employment Type: Full-Time
About the Role
We are seeking a detail-oriented and customer-focused Vietnamese & Chinese Bilingual Customer Service Specialist to join our growing team. In this role, you will provide high-quality customer support, review platform content and user behavior for compliance, and help maintain a safe and trustworthy user experience.
This position is ideal for candidates who enjoy problem-solving, communicating with users, and ensuring platform integrity through accurate content and policy review.
Key Responsibilities
- Respond to customer inquiries, feedback, and support requests through in-app communication channels.
- Provide timely, professional, and effective solutions to user issues.
- Review user-generated content, transactions, and account activities to ensure compliance with company policies and platform standards.
- Identify and investigate potential violations, including fraudulent activities, fake transactions, and attempts to redirect users outside the platform.
- Take appropriate moderation and enforcement actions in accordance with established guidelines and procedures.
- Accurately document cases, actions taken, and customer interactions.
- Collaborate with internal teams to improve user experience and operational efficiency.
- Maintain high standards of quality, accuracy, and confidentiality while handling sensitive information.
Requirements
- Fluency in Vietnamese and Chinese (spoken and written).
- Strong communication and interpersonal skills with a customer-first mindset.
- Excellent attention to detail and ability to identify policy violations and irregular activities.
- Patient, responsible, and capable of managing repetitive tasks with consistent accuracy.
- Ability to work independently and effectively in a fast-paced environment.
- Basic computer literacy and familiarity with online platforms and digital tools.
Preferred Qualifications
- Previous experience in customer service, customer support, content moderation, trust & safety, or platform operations.
- Experience working in the internet, e-commerce, social media, marketplace, or technology industry.
- Familiarity with compliance monitoring, risk control, or fraud prevention processes.
What We Offer
- Professional development and career growth opportunities.
- Collaborative and supportive work environment.
- Opportunity to gain experience in customer operations, content moderation, and platform compliance.
