Job Summary
The Chief Operating Officer (COO - Vietnamese) will oversee daily operations of I-DAC Vietnam to ensure operational excellence, delivery quality, and business performance. This role bridges strategy and execution, ensuring resources, processes, and people are optimized to support sustainable growth.
Supervisory Responsibility
Directly supervise Department Heads and ensure cross-functional collaboration across 100 employees. Drive operational KPIs, performance management, and workforce optimization.
Job Responsibility
- Oversee day-to-day operations and ensure service delivery excellence.
- Translate CEO's strategic direction into actionable operational plans.
- Drive operational efficiency, cost control, workflow optimization and margin improvement.
- Strengthen internal operational processes and quality control standards.
- Lead manpower planning and capacity optimization.
- Ensure client satisfaction and delivery standards.
- Collaborate closely with Finance, Accounting and HR on budgeting and people strategy.
Required Skills/ Abilities
- Strong operational management and execution capability.
- Project management and process optimization expertise.
- Leadership, motivation and team development skills.
- Strong analytical and problem-solving abilities.
- High integrity, strong governance mindset and growth mindset.
- Client-centric mindset.
- Excellent communication and stakeholder management skills.
Experience and Education
- 1015 years of experience in digital marketing / advertising industry.
- At least 35 years in senior operational leadership role.
- Experience managing 50+ employees preferred.
- Bachelor's degree required; MBA is a plus.
- Fluent in Vietnamese and English.
Benefits
- The 13th-month salary.
- Annual bonus if reaching the company target.
- Extra healthcare and accident insurance.
- Social insurance as per Labour Law.
- 15 paid leave days per year.
- Additional benefits: parking card, annual health check-up, laptop/PC provided.
- Opportunities for business travel.
- Annual salary review.
- Attractive benefits from the Trade Union.
