MAIN PURPOSE OF THE ROLE
Provide timely and effective administrative support to a sales team, unit, or department.
Main Responsibilities
- Process sales and invoices so customer orders are dispatched, invoiced, and paid accurately, on time.
- Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
- Make standard calculations to accurately compile and report statistics.
- Perform background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities.
- Answer internal and customer enquires on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
- Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
- Use databases or other computerized systems to maintain current customer records, track the status of orders and deliveries, maintain sales commission and expense records, and generate sales reports and statistics.
Qualifications
Education
Education Level Major/Field of Study or Equivalent
Technical Diploma ( 12 years)
Experience/Background
Experience Experience Details
Minimum 1 year
