Locations: Hanoi & Ho Chi Minh City
Apollo English is hiring Center Managers leaders who want more than a job.
This role is for professionals who commit to results, thrive under pressure, and are ready to run a business unit that truly makes an impact.
Your Role
As a Center Manager, you will act as the mini-CEO of your center setting strategy while staying close to the details. You'll build and lead high-performing teams, drive business growth, and ensure every learner's experience meets Apollo's standards.
Strategic Responsibilities
- Plan, forecast, and review center performance on a monthly and quarterly basis.
- Define sales & customer experience targets and adjust strategies to deliver growth.
- Ensure strong cross-functional alignment with Academics, Operations, and Sales.
- Shape the culture of your center, building a motivated and committed team.
Operational Responsibilities (Daily/Weekly)
- Track sales, service, and retention KPIs daily and weekly; act fast when numbers are off-track.
- Monitor pipeline, customer feedback, and retention risks, then implement corrective actions.
- Coach, train, and motivate staff to meet weekly performance goals.
- Handle parent complaints and sensitive issues directly with professionalism.
- Manage scheduling, staffing, and expenses to keep operations efficient and smooth.
Who We're Looking For
- Bachelor's degree or higher.
- 3+ years of management experience, preferably in education, service, or international business.
- Proven success in sales and customer experience.
- Strong leadership, data-driven decision-making, and operational excellence.
- Fluent in both English and Vietnamese.
- Resilient, structured, and committed to results.
What You'll Gain
- A dynamic, purpose-driven environment where your decisions matter.
- A clear leadership development pathway and fast-track career growth.
- Education sponsorship for your family members.
- Competitive salary with full insurance and benefits.
- The chance to make a real impact in shaping education in Vietnam.
