Cashier & Customer Service Division Leader

• Customer Services

- Always train and remind subordinates on enhancing customer service at Cashier counters.

- Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager.

- Follow Company's Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)

• Cashiering activities

- Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.

- Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.

- Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.

- Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.

- Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.

- Assist subordinates in difficult/complicated cases at Cashier counters.

• 5S

- Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.

• Manpower Management

- Plan Monthly Division's duty roster and manpower schedule.

- Ensure sufficient manpower during business in ad-hoc situations.

- Monitor Group Leader(s), General Staff (s) attendance and attire.

- Approve duty roster, shift plan raised by Group Leader(s).

- Be responsible for Group Leader(s) and General Staff's performance.

- Take part in recruitment & selection activities for Division's staffing.

- Motivate, training and develop staff in order to encourage their professional development.

- Identify potential staff for succession planning purposes.

- Build and promote team work spirit

• Rules and Regulations

- Follow all working procedures, the company's policies, rules and regulations.

- Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.

• Other duties

- Opening & closing Store.

- Be on duty and act as Line Manager's roles when Line Manager's not present at work (i.e. is on leave or on business trip).

- Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.