Location: Phu My Hung Tower, Qun 7, TP HCM
Working hour: Monday - Morning Saturday (Work in shifts under the arrangement of management if any)
Salary: 12M gross
Contract: 4 month, will be extend
Job Purpost
- This position is responsible for handling calls under the Contact Center department, in accordance with the department's strategic development direction and in compliance with company's customer service standards.
Key Responsibility
- Make outbound calls to customers based on assigned call programs, using provided guidance or direction from supervisors (with or without a predefined script).
- Response the customer inquiries related to call program. (Situations that CSR is unable to handle will be supported by Team Leaders)
- Listen, record information and assist customer solve the customer's complaint according to the call program.
- Identify and report to superiors on priority issues
- Comply with internal process of company s regulations.
- Record all call detail and report
- Perform other tasks as assigned by the Line Manager or Company's management.
- The objective of performance review such as:
- Call Connected Rate
- Call Successful Rate
- Call Quality
- Volume (number of contracts called)
- Talk time per day
- Other criteria (to be added and communicated as appropriate)
- The ratio is in line with the call program and skill development strategy for employees.
- Absolutely no violations of customer service attitude; must consistently adhere to customer service standards.
Job Requirement
Qualifications
- College or university degree in any field
- Previous experience in a customer service or call center role is an advantage
- Strong problem-solving skills and customer-oriented mindset
- Good computer skills and ability to quickly learn new systems
- Able to work under pressure and handle high call volumes
- Team player, adaptable, and detail-oriente
Experiences
- Knowledge of basic insurance terms and claim procedures
- Experience in the insurance or financial services industry
- Good English communication skills (verbal and written) is a plus
