Job responsibilities:
- Receive and provide advice on customer calls through phone, email, website, and other online support channels quickly and efficiently
- Respond to customer inquiries regarding VinFast products and services as assigned by management
- Survey customer opinions, satisfaction levels related to product quality, services, and after-sales programs
- Implement customer care programs according to the plan
Requirements
Job requirements:
- Have minimum 02 years of experience in an equivalent position in the Customer Care, Call Center or related field
- Work in night shifts
- Fluent in English (4 skills)
- Be creative, progressive, constantly learning
- Be able to work at a fast pace and under high pressure
- Have ability to listen effectively to identify core problems and resolve them
- Have good communication skills
We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.
