Business Solutions Manager (Social Commerce)

Key Responsibilities

Market research & opportunity discovery

• Conduct structured market research on AI enabler products across e-commerce and adjacent industries: competitive landscape, pricing models, adoption trends, and technology maturity.

• Identify and size market needs through interviews with brands, internal teams, and industry partners; translate findings into clear problem statements and opportunity assessments.

• Track the evolving AI ecosystem (LLMs, agents, automation tools) and assess which capabilities are commercially viable for OnPoint's clients.

• Build business cases for prioritized opportunities, including target segments, willingness to pay, and go-to-market hypotheses.

Product strategy & experimentation

• Define product concepts, success metrics, and validation plans for each experiment; recommend go / pivot / stop decisions based on evidence.

• Design and run pilots with internal users or selected brand partners; collect feedback and iterate quickly.

• Present findings and recommendations to leadership in a clear, decision-ready format.

Cross-functional execution (PMO)

• Coordinate data, engineering, operations, and commercial teams to build and test products; own timelines, milestones, and dependencies.

• Set up lightweight program governance: workplans, status reporting, risk and issue tracking across workstreams.

• Remove blockers and align stakeholders across functions and countries (Vietnam and Thailand).

What We Are Looking For

Must-have

• Experience: 8+ years in product management, strategy consulting, business development, or new venture building; experience leading cross-functional projects end to end.

• Strategic thinking: able to structure ambiguous problems, size markets, and build compelling business cases.

• Research capability: hands-on with both primary research (user/client interviews, surveys) and secondary research (market reports, competitive analysis); can synthesize into actionable insights.

• PMO / program management: proven ability to plan, coordinate, and deliver multi-team projects; strong stakeholder management.

• AI literacy: solid understanding of modern AI capabilities and limitations (LLMs, automation, agents) and how they translate into products; hands-on experience using AI tools in daily work.

• Communication: fluent English; able to present to senior leadership and external partners.

Nice-to-have

• Experience in e-commerce, retail tech, SaaS, or B2B enabler businesses in Southeast Asia.

• Prior exposure to 0-to-1 product building, incubation programs, or startup environments.

• Basic data skills (SQL, dashboards) to self-serve analysis.