Job Summary:
As a Business Process Improvement Manager, you will be responsible for leading and managing initiatives that enhance the efficiency and effectiveness of business processes across the organization. You will work closely with cross-functional teams to identify areas for improvement, redesign processes, implement solutions that deliver measurable benefits, and develop and manage Standard Operating Procedures (SOPs).
Key Responsibilities:
- Analyze existing business processes specific to our lending operations to identify inefficiencies, redundancies, and areas for improvement.
- Lead process redesign workshops to streamline lending operations, increase productivity, and ensure consistency through the development and management of SOPs.
- Implement process changes within the lending sector while minimizing impact on day-to-day operations.
- Develop metrics to measure process improvements and ensure sustained gains in performance and quality within the collateral loan business.
- Coordinate with IT and other departments to leverage technology in automating and optimizing lending processes.
- Manage projects from conception through implementation, including stakeholder communication and timeline management specific to the lending business.
- Train and guide staff on new processes, systems, and SOPs within the lending operations.
- Prepare and present regular reports on process improvement projects and their outcomes to senior management, with a focus on lending operations.
Qualifications:
- Bachelor's degree in Business Administration, Industrial Engineering, or a related field. A Master's degree is preferred.
- Minimum of 3 years of experience in a process improvement role, with substantial experience in the lending or financial services industry.
- Strong analytical and problem-solving skills with a proven ability to oversee and manage multiple projects.
- Experience with SQL, Python and other process improvement methodologies; certification is a plus.
- Proficient in using process mapping and project management software.
- Excellent interpersonal and communication skills, capable of working with cross-functional teams and influencing without authority.
- Strong leadership skills with the ability to drive change and achieve results in a lending business environment.
