Business Process Improvement Manager (Hanoi, Vietnam)

WHO WE ARE

TrueMoney is the leading fintech company in Southeast Asia and a financial services arm of CP Group, one of the world's leading conglomerates, and is operated by Ascend Money, a partner with Ant Financial the world's largest fintech company. TrueMoney is committed to achieving financial inclusion in the region through the mission of enabling both unbanked and digital consumers to access innovative financial services, leading to better lives. Serving over 30 million consumers across 6 countries - from Thailand, Cambodia, Myanmar, Indonesia, Vietnam to the Philippines, TrueMoney's unique network of 60,000+ agents and mobile wallet platform processed over 7 billion USD in transaction value in 2018. With robust tech talents, TrueMoney Vietnam has been established to become a regional tech hub that partners with reputable companies and financial institutions to develop innovative mobile wallet services which empower financial inclusion for businesses and consumers.

Job Summary:

As a Business Process Improvement position, you will be responsible for managing and implementing initiatives that enhance the efficiency and effectiveness of business processes across the organization. You will work closely with cross-functional teams to identify areas for improvement, redesign processes, implement solutions that deliver measurable benefits, and develop and manage Standard Operating Procedures (SOPs).

Key Responsibilities:

• Analyze existing business processes specific to our lending operations to identify inefficiencies, redundancies, and areas for improvement.
• Lead process redesign workshops to streamline lending operations, increase productivity, and ensure consistency through the development and management of SOPs.
• Implement process changes within the lending sector while minimizing impact on day-to-day operations.
• Develop metrics to measure process improvements and ensure sustained gains in performance and quality within the collateral loan business.
• Coordinate with IT and other departments to leverage technology in automating and optimizing lending processes.
• Manage projects from conception through implementation, including stakeholder communication and timeline management specific to the lending business.
• Train and guide staff on new processes, systems, and SOPs within the lending operations.
• Prepare and present regular reports on process improvement projects and their outcomes to senior management, with a focus on lending operations.

JOB REQUIREMENTS:

• Bachelor's degree in Business Administration, Industrial Engineering, or a related field. A Master's degree is preferred.
• 2-3 years of experience in a process improvement role, with substantial experience in the lending or financial services industry, e-commerce
• Strong analytical and problem-solving skills with a proven ability to oversee and manage multiple projects.
• Experience with Lean, Six Sigma, or other process improvement methodologies; certification is a great advantage
• Proficient in using process mapping and project management software.
• Excellent interpersonal and communication skills, capable of working with cross-functional teams and influencing without authority.
• Strong leadership skills with the ability to drive change and achieve results in a lending business environment.

BENEFITS:

• Compensation:

+ Salary increments, performance bonus based on OKRs mid-year and year-end review.

+ 12 days of leave with full salary.

+ Meal, gasoline, and mobile phone allowance and personal health insurance package allowance

+ Holidays bonus, healthcare package

+ Learning and Development programs

+ And other benefits according to the Company's compensation system.

• Other information:

+ Office hours: Monday- Friday, from 8:30am-5:45pm

+ Friendly, high-performance, dynamic and modern working environment in a leading Fintech company in Southeast Asia.

+ Working with the modern equipment needed to improve work efficiency.

+ Cooperating and working with many domestic and multinational partners.