Business Process Excellence Expert

THE ROLE

Responsible for developing strategies to improve process efficiency and effectiveness by monitoring country performance, identifying trends and potential issues for the business

WORK RELATIONSHIP

• Internal partners: Managing Director, Heads of Department, HO/RO Business Process Excellence teams, HO Transformation Teams
• External partners: Customers, Suppliers

RESPONSIBILITIES

• Develop internal measures in collaboration with functional Heads, to facilitate maximum efficiency and to ensure good compliance with the policies and procedures of CMA CGM group.
• Contributing, defining, leading, and implementing business projects related to shipping business process areas.
• Identify and implement initiatives jointly with relevant key stakeholders as required to improve process efficiency, effectiveness, and alignment within the Group's process and procedures.
• Propose new ideas, lead green belt projects
• Ensure KPI compliance and enable action plans across departments with functional Heads..
• Conduct BCP campaigns
• Support Agency 360 reviews and coordinate action plans within the project deadlines.
• Provide support to HO and/or Regional Office Global Experience Network (GEN) for project deployment and change management.
• Collaborate with Senior leadership teams proactively to identify and deliver improvement that is in line with Group's vision, values, and strategic plan
• Trouble shoot issues encountered in work processes
• Supervise GBS performance and maturity .
• Align continuous improvement initiatives to company strategic goals
• Any other ad-hoc projects or tasks assigned by management.

EXPERIENCE/SKILLS

• Diploma/Degree holder with at least 8 - 10 years experience in Liner shipping industry with sound technical knowledge in the order handling process.
• Project Management certification PMP or PRINCE2 Practitioner
• Lean Six Sigma certification – Green Belt
• Proactive, well organized and able to work under pressure
• Strong leadership qualities and able to work in a highly pressure environment.
• Good communication and interpersonal skills
• Proficiency in MS Office (Word, Excel, PowerPoint, Project, Outlook, Visio 2007, PowerApps including Power-Automate)
• Proficiency in reports generation and analysis
• Fluent in oral and written English
• Must have hands on Management style.
• Good organization, delegation and discipline skills.

KEY MEASURES

• Self-motivated
• Good team player
• Able to work independently
• High Level of Integrity
• Detail oriented

[Confidential Information]