Business Intelligence Analyst

Role Description

A.  Data Management & Data Setup

• Collect, process, clean, and standardize data from various sources (POS, ERP, CRM, Excel, Google Sheets, membership systems, marketing platforms, etc.).
• Design, develop, and maintain data models to support analytics and reporting.
• Optimize ETL processes (Extract, Transform, Load) to aggregate raw data from multiple sources, ensure data integrity, and streamline Data Warehouse loading for high-performance reporting.
• Ensure data quality, accuracy, consistency, and completeness.

B.  Dashboard & Reporting

• Develop and maintain management dashboards using Microsoft Power BI.
• Design dashboards covering key metrics: revenue, store performance, customer analytics, membership, marketing ROI, staff productivity, and daily operations.
• Automate periodic reporting (daily/weekly/monthly).
• Implement auto-refresh mechanisms and automated report distribution.

C.  Business Analysis

• Analyze business metrics including sales trends, customer behavior, conversion rates, traffic, revenue mix, and campaign performance.
• Deliver actionable insights to optimize operations, improve revenue, and control costs.
• Develop and manage KPI tracking systems.

D.  Automation & System Integration

• Integrate and consolidate data from multiple systems.
• Automate data processing and reporting workflows.
• Contribute to the development of data warehouse or centralized database solutions.
• Collaborate closely with IT teams and vendors for system integration.
• Perform other tasks as assigned by the BOD.

Qualifications

• University degree in Data Analytics, Information Systems, Computer Science, Finance, Statistics, or related fields.
• Minimum 3 years of experience in BI/Data Analyst/ Business Intelligence.
• Proficient in Microsoft Power BI and SQL, Python.
• Experience in retail, F&B, or chain service industry is preferred.
• Hands-on experience in data modeling, ETL, reporting automation, and dashboard design.
• Experience with API integration, Google BigQuery, Azure, or data warehousing.
• Proven experience in building BI systems from scratch.
• Strong analytical, critical thinking, and problem-solving skills.
• Detail-oriented, responsible, and able to work under pressure.

Benefits

• Salary: negotiate + parking allowance.
• Full benefits in accordance with the Labor Law.
• Public holidays and Tet holidays off as regulated by the State.
• Performance-based bonuses and sales incentives.
• Dynamic and friendly working environment.
• Ongoing training and professional development opportunities.
• Employee privilege programs, including vouchers for all company services.
• Engaging team activities such as tiNi Retreat, tiNi Xmas, tiNi Halloween, and more
• Daily 15-minute relaxation session with the Relaxing Radio program.
• Working hours: 7.5 hours/day, from 9:00 AM to 5:30 PM, Monday to Friday.
• Location: 326 Vo Van Kiet Street, Cau Ong Lanh Ward, HCM city.