Business Development Support

ABOUT REDBUS:

redBus.in is India's largest online bus ticketing platform operating across India, SEA & LATAM (Part of GO-MMT group, Nasdaq: MMYT). We have the largest network of bus operators and satisfied customers booking upto 250,000 transactions a day through mobile and desktop channels. With over 300,000+ live routes in multiple continents we host the largest inventory of bus seats from private bus operators and state road transport corporations. We are a true Indian MNC with global presence and operations across India, Singapore, Malaysia, Indonesia, Peru and Colombia. In India, redBus works with 3000 + bus operators with services across 50,000 + routes and a customer base of more than 10 million.

redBus at its heart is about people. As the pioneer in our space, we are passionate about creating amazing experiences for passengers, partners and our people. Energised by a great work environment, where talent is nurtured, innovation is celebrated and challenges are conquered, we journey towards creating fulfilling moments for everyone whose lives we touch. Always striking a balance between getting the job done, while also having fun along the way. So here is to being a Great Place to Work!

At redBus our work fundamentally transforms the way people experience road journeys. Our focus has remained to make road transportation more efficient and reliable through technology innovation and winning partnerships with all ecosystem players thereby delivering solutions that truly enrich the lives of our customers and partners. When it comes to intercity travel by road, we are the most important, the most valuable and the most celebrated business in India with millions of customers and thousands of business owners counting on us. It is a privilege to work on extending this globally by making our products work in other markets and to impact even more people. Today, as we think beyond bus journeys we are guided by our vision to be innovative and stay true to our heritage of creating value for all players by targeting unsolved problems.

To know about us follow us on LinkedIn (https://www.linkedin.com/company/935776/) or visit our redBus career page (https://www.redbus.in/careers/)

JOB PURPOSE:

Deliver high quality bus travel experience by ensuring that all customer escalations from the central support team is resolved by working closely with the local field team and bus operators. The role will also provide Management Information System (MIS) support for the Country Head & Business Manager.

RESPONSIBILITIES

• Ensure inventory and ticket pricing accuracy across platforms.
• Set up and manage the GDS (Global Distribution System) for bus operators.
• Work with internal teams to resolve system-related issues.
• Assist bus operators with technical questions and support requests.
• Handle product-related claims from bus operators.
• Use tools like log analysis to diagnose and solve system issues.
• Provide feedback to improve internal products and processes.
• Perform other tasks as assigned by the management team.

REQUIREMENTS

• Diploma or Bachelor's degree in a technology-related field
• 0-2 years experience in technical support or business development support is a plus
• Strong customer service mindset, good problem-solving skills with attention to detail.
• Intermediate proficiency in Excel
• Intermediate proficiency in English
• Basic troubleshooting skills for software and hardware.
• Will be required to work from office fully, and travel as per business requirements