Develop and coordinate Player Development programs to attract, acquire and host high-value players as well as ensure guest satisfaction and return.
Establish, build and develop relationships with internal and external customers who have the ability/ potential to become premium players.
Keep relationship/ interaction frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods.
Be a guide to Hosts and approver of various Host player requests.
Responsible for finding and retaining guests
Key Functions
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Ensures compliance with all Palazzo Club standard during all aspects of work.
Identify audiences, establish, develop and maintain relationships with new customers/ VIP/ VVIP players/ businesses via multiple ways to provide superior service; enhance new business and effective target.
Comply all applicable rules, regulations, laws, and policies with highest levels of integrity and honesty.
Identify/ improve/ track of existing products/services and/or progress on new initiatives.
Conduct market research to identify trends, new opportunities, competitor activities, and customer needs.
Maintain players database and develop guest list for special events
Coordinate with internal teams to ensure events and promotions align with business objectives.
Monitor player's visit, anticipate and satisfy spending and preferences to tailor marketing campaigns (telemarketing, email, and personal invites)
Assist BDE/M in planning and execution of special events/ business development programs.
Support, update and cultivate the new ideas/ methods/ development to deliver business solutions.
Recommend locations for Player Development
Resolve and handle customer's issues and complaints in a professional, efficient and courteous manner.
Knowledge and be able to explain games regulations, marketing promotions and programs.
Provide approval complimentary service/ convey Membership Card/Tier program and qualification requirements to patrons/ prospective gaming guests.
Collect all information to brief the staff how to execute/ assign
Track and report weekly/ monthly/ annual to the BDM
Ensure hygiene at workplace and public areas.
Ensures stay well informed of all special event and promotion.
Other tasks assigned from Line manager
Job requirements
Bachelor's Degree in Business or Marketing or equivalent combination of secondary education and experience preferred.
Must have at least 3 years of experience in a Casino/Hotel environment with strong knowledge of hospitality and service standards or a similar role within the Business Development or Hospitality industry.
Be a strategic, analytical, ethical, and effective motivator.
Must be able to read, write, and speak fluent English and preferably with other language such as Mandarin, etc.. will be additional plus point
Excellent communication, negotiation and interpersonal skills.
Strong analyze and interpret departmental demands and results
Strong understanding of the gaming industry.
Strong solve and handle complex problems.
Customer-oriented mindset with a passion for delivering excellent service.
Ability to work independently, handle multiple tasks, and meet deadlines.
Possesses strong leadership skills and self-confidence.
Perform assigned duties under frequent time pressures in an interruptive environment.
Knowledge and experience player tracking systems.
Be flexible in shift working and time schedules as needed.
