Business Development Manager

Company Description

RH1 is a retail and entertainment consulting agency that helps retailers build new business concepts with differentiation and a strong focus on customer experience. We are particularly strong in the field of family entertainment centers (FECs), where we have a proven track record of building world-class entertainment concepts that are loved by our clients and their customers.

Our services cover all aspects of building a business, from concept development, HR, marketing, operations, finance, and merchandise; and focus on quality & efficiency to ensure that our clients receive the best possible service.

We are a team of professionals who are passionate about our work and committed to excellence. We are looking for people who share our values and who are eager to contribute to our success.

Role Description

The Business Development Manager will work with a wide range of hospitality stakeholders, engaging senior decision-makers in meaningful commercial conversations to introduce RH1's entertainment solutions. Beyond outbound Business Development, this position contributes to solution positioning and go-to-market refinement, working closely across internal teams to ensure RH1's offerings, catalogues, and sales materials remain aligned with market needs.

This role is suited for someone with a strong hospitality foundation, who enjoys client interaction, is commercially minded, and seeks greater exposure to strategic business growth opportunities. Performance is measurable, learning is hands-on, and consistent results create pathways to broader business development and leadership roles within RH1.

Key Responsibilities

• Proactively drive strategic business growth through a focused outbound approach, building relationships with key hospitality stakeholders across Vietnam via professional networking, digital channels, and targeted business development initiatives to generate qualified opportunities for RH1's entertainment solutions.
• Identify, research, and engage key decision-makers (General Managers, Operations Directors, Commercial Heads, Asset Owners) and progress conversations toward follow-up meetings and commercial discussions.
• Manage early-stage negotiations, persuasion, drafting, and coordination of service agreements, supporting contract closure in alignment with internal approval processes.
• Maintainaccurateand disciplined CRM records, tracking outreach activities, leads, follow-ups, meetings, and pipeline stages.
• Provide regular updates on activity levels, conversion rates, and pipeline status.
• Attend Hospitality, Tourism, and Real Estate fairs or industry events to support lead generation, relationship building, and market intelligence gathering.
• Capture and share market intelligence from client interactions, events, and outreach to inform sales strategy, solution refinement, and go-to-market improvements.
• Closely across departments (operations, design, marketing, and leadership) to regularly update sales materials, catalogues, pitch decks, and solution information, ensuring alignment with market needs and RH1's evolving offerings.

Qualifications

Education & Experience

• Bachelor's degree inHospitality, Business, OperationsManagementora relatedfield.
• Minimum2 years of progressive client-facing or B2B sales experiencewithinHospitality,Leisure,Entertainment,Realestateor service-driven industries.
• Experience interacting withmid- to senior-level stakeholdersin a commercial or operational context.

Core Skills

• Excellent verbal communication skills with aconfident and professional telephone presencewhen engaging business and operational decision-makers.
• Professional workingproficiencyin Vietnamese and English, with the ability to communicate effectively in both spoken and written business contexts.
• Ability toprioritize leads, manage time effectively, andmaintainconsistency in a high-volume outreach environment.
• Demonstrated ability to understand client needs and translate them intocommerciallyviablebusiness opportunities.
• Comfortable working withCRM systems, spreadsheets, and sales tracking tools.
• Analytical and structured approach, calm under pressure, and adaptable in dynamic sales situations.

Professional & Communication Standards

• Demonstrates aprofessional manner and presentationappropriate forclient-facing interactions.
• Communicates withclarity, professionalism, and respectwhen engaging with internal teams and external stakeholders, including senior management.
• Applieseffective listening, structured communication, and sound judgmentin discussions and negotiations.
• Maintainsprofessional behavior, emotional stability, and reliabilityin client-facing and high-pressure situations.

Why should you apply

• Excellent personal growth aligned with your professional development.
• International and professional working environment.
• Leverage AI-powered tools to enhance your daily work and productivity.
• Access to RH1's entertainment areas with employee and family discounts.
• Regular team-building events and career advancement opportunities.
• FlexiFridays;
• Paid sickleave;
• Regular team building events.