Business Development Intern

ABOUT US

redBus.in is India&aposs largest online bus ticketing platform operating across India, SEA & LATAM (Part of GO-MMT group, Nasdaq: MMYT). We have the largest network of bus operators and satisfied customers booking upto 250,000 transactions a day through mobile and desktop channels. With over 300,000+ live routes in multiple continents we host the largest inventory of bus seats from private bus operators and state road transport corporations. We are a true Indian MNC with global presence and operations across India, Singapore, Malaysia, Indonesia, Vietnam, Cambodia, Peru and Colombia. In India, redBus works with 3000 + bus operators with services across 50,000 + routes and a customer base of more than 10 million.

redBus at its heart is about people. As the pioneer in our space, we are passionate about creating amazing experiences for passengers, partners and our people. Energised by a great work environment, where talent is nurtured, innovation is celebrated and challenges are conquered, we journey towards creating fulfilling moments for everyone whose lives we touch. Always striking a balance between getting the job done, while also having fun along the way. So here is to being a Great Place to Work!

At redBus our work fundamentally transforms the way people experience road journeys. Our focus has remained to make road transportation more efficient and reliable through technology innovation and winning partnerships with all ecosystem players thereby delivering solutions that truly enrich the lives of our customers and partners. When it comes to intercity travel by road, we are the most important, the most valuable and the most celebrated business in India with millions of customers and thousands of business owners counting on us. It is a privilege to work on extending this globally by making our products work in other markets and to impact even more people. Today, as we think beyond bus journeys we are guided by our vision to be innovative and stay true to our heritage of creating value for all players by targeting unsolved problems.

To know about us follow us on LinkedIn (https://www.linkedin.com/company/935776/) or visit our redBus career page (https://www.redbus.in/careers/)

JOB PURPOSE

Support the delivery of a high-quality bus travel experience by assisting in resolving customer escalations with guidance from the central support team and local field team. The role will also help in preparing simple/ basic Management Information System (MIS) reports for the Country Head & Business Manager while gaining hands-on exposure to the bus technology ecosystem.

RESPONSIBILITIES

• Assist in monitoring and ensuring accuracy of inventory and ticket pricing across platforms.
• Support the setup and basic management of the GDS (Global Distribution System) for bus operators.
• Work with internal teams to learn how to troubleshoot and resolve system-related issues.
• Provide basic support to bus operators on technical questions and requests.
• Help in documenting and tracking product-related claims from bus operators.
• Learn to use tools such as log analysis under supervision to identify and solve system issues.
• Contribute feedback and observations to improve internal products and processes.
• Perform other assigned tasks as part of the learning experience.

REQUIREMENTS

• Currently pursuing or recently completed (0-1 year) a Diploma/Bachelors degree (preferably in a technology, business, or related field).
• Strong interest in customer service, operations, or technology support.
• Basic to intermediate knowledge of Excel.
• Comfortable using English for written and verbal communication.
• Willingness to learn troubleshooting basics for software and hardware.
• Strong problem-solving attitude, attention to detail, and eagerness to learn.
• Available to work from the office and travel as per business requirements.