The Business Development Staff is responsible for hunting new business opportunities, serving as the main point of contact with customers, and building solutions based on customer needs. They are also responsible for conducting regular customer visits, keeping up with market trends, and sending sales leads to overseas agents. In addition, they are responsible for managing Request for Quotation (RFQ) offers, creating service contracts, and collecting outstanding payments if necessary.
Duties and responsibilities
- Sales: Seek new business based on the strategy set by the Business Development Manager.
- Analysis of customer situation: Analyze the current situation of customers to create solutions that exceed their expectations. This includes gathering information on the customer's demand, current forwarder, cargo volume, commodity type, rate level, lead time, and any special conditions.
- Customer visits: Regular visits to customers to check for any problems, monitor the competition, and share market information.
- Solution creation: Based on the customer's situation, the Business Development staff will offer solutions, such as a cheaper rate, a new route or transportation mode, and presentations to show the company's strengths.
- Marketing: Stay up-to-date with trade trends by talking with procurement and monitoring market rates.
- Sales lead overseas: Send valuable information to KWE's overseas agents after gathering it from customers or the market.
- RFQ: Manage RFQ offers for overseas agents or customers by checking conditions, collecting buying rates, and consulting with the Business Development Manager for competitive rates.
- Service contract: Prepare and verify service contracts, and ensure the liability range and credit term are clearly defined.
- Outstanding payment: Take action to collect payments in case of late payment by customers.
- Perform other tasks as assigned by the superiors.
- Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.
- Report to direct superiors as requested.
Job Requirements:
Education and experience:
- Bachelor's or higher education degree in a relevant field.
- Advanced training or certifications with demonstrated experience or expertise in the forwarding and logistics industry processes and practices.
- Experience in using systems for bookings, documentation, shipping document insurance, and intranet.
- At least one year of experience in a Sales or Business Development position within the freight forwarding industry.
- Hands-on experience in executing all aspects of operational procedures efficiently.
Required skills and abilities:
- Good at MS Office (Word, Excel, PowerPoint).
- Fluent English proficiency. Another language (Japanese, Chinese, Korean, etc.) is a plus.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Excellent verbal and written communication skills, with an emphasis on active listening.
- High attention to detail, accuracy, and the ability to proofread and edit work.
- Customer-focused with a strong customer service orientation.
- Flexibility and adaptability to change.
- Proactive and self-starter with initiative and problem-solving skills.
- Chinese speaking skills (preferable to have)
Working Conditions and Benefits:
- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
- Working time: Monday to Friday, from 8:00 AM to 5:35 PM
- Annual Leave: 12 days/year (after probation time)
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Annual Salary Increase: once per year
- Performance Assessment: twice per year (fixed in April and October)
- Insurance: 24 hours Accident Insurance, 100% Social Insurance, Health Care Insurance
- WFH Policy: work from home up to 2 days per week after 6 months of employment
- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
