Business Development ( Chinese or Korean Speaking)

Company Description

Founded in 2004, Palazzo Club is a premier destination in Vietnam's luxury gaming and entertainment industry, located in the Sheraton Saigon Grand Opera Hotel, Ho Chi Minh City. Renowned for its refined and elegant gaming environment, the club is characterized by five-star service and a commitment to precision and integrity. The heart of Palazzo Club lies in its professional team that values talent, recognizes performance, and fosters meaningful careers. At Palazzo Club, employees contribute to a world-class gaming experience where luxury is crafted by dedicated individuals.

Role Disctription:

Ensures compliance with all Palazzo Club standard during all aspects of work.

Identify audiences, establish, develop and maintain relationships with new customers/ VIP/ VVIP players/ businesses via multiple ways to provide superior service; enhance new business and effective target.

Comply all applicable rules, regulations, laws, and policies with highest levels of integrity and honesty.

Identify/ improve/ track of existing products/services and/or progress on new initiatives.

Conduct market research to identify trends, new opportunities, competitor activities, and customer needs.

Maintain players database and develop guest list for special events

Coordinate with internal teams to ensure events and promotions align with business objectives.

Monitor player's visit, anticipate and satisfy spending and preferences to tailor marketing campaigns (telemarketing, email, and personal invites)

Assist BDM in planning and execution of special events/ business development programs.

Support, update and cultivate the new ideas/ methods/ development to deliver business solutions.

Recommend locations for Player Development

Resolve and handle customer's issues and complaints in a professional, efficient and courteous manner.

Knowledge and be able to explain games regulations, marketing promotions and programs.

Provide approval complimentary service/ convey Membership Card/Tier program and qualification requirements to patrons/ prospective gaming guests.

Guide to BDR and approve of various BDR player requests.

Collect all information to brief the staff how to execute/ assign

Track and report weekly/ monthly/ annual to the BDM

Ensure hygiene at workplace and public areas.

Other tasks assigned from higher manage