Business Development Account Assistant Manager

Company Description

Aspire Lifestyles is a global leader in delivering unique and personalized customer experiences, helping brands create memorable stories for their clients. With over 25 years of expertise in providing white-labeled benefit solutions, the company offers a range of services, including industry-leading Concierge Services, bespoke Benefits and Experiences, and comprehensive Travel and Medical Assistance. Every solution is tailored to meet the extraordinary and unique needs of clients, blending human expertise with innovative platforms and technologies. Aspire Lifestyles thrives on delivering unparalleled customer experiences that enhance brand loyalty and value.

Role Description

He/She is responsible for the overall management of the service delivery performance and structure, inclusive of people, processes, productivity and efficiency, systems and financial performance; thus, bringing best-in-class services and experience to clients and customers.

By building sound modus operandi in close collaboration with Sales, Finance, HR, Partnership Development, Marketing and other key internal and external stakeholders, the Senior Manager ensures that client and market needs remain at the forefront of our operations planning.

He/She will also act as a systems integrator, ensuring smooth cross platform orchestration between all service delivery platforms to bring a seamless delivery across all products and services to our clients and customers.

Role Responsibility:

Drive the overall client portfolio and account strategy to achieve annual growth and performance goals and execute on strategic initiatives.

Effectively communicate the value of Aspire's services.

Consistently monitor client performance.

Cross-sell products/solutions for increased profitability and efficiencies (website upgrades, mobile app, marketing initiatives).

Serve as a trusted partner to clients.

Consult with clients to assess goals/objectives and recommend solutions to gain client satisfaction and operational efficiencies.

Work with marketing and partnerships to create and execute marketing campaigns across various channels (web, email).

Collaborate with various company functional departments on new program set-ups and changes through request database.

Create and present business reviews with all clients.

Manage the proposal and SOW process for new program implementations and other initiatives.

Work closely with Concierge Managers to implement training, call calibrations and daily operational efficiencies.

Job Profile

Required Skills & Knowledge

Excellent interpersonal skills

Proven ability to reach and exceed goals.

Experience cross-selling additional products/services to clients

Ability to influence internal and external partners with limited authority

Project Management skills

Strong Presentation and communication skills; written and verbal

Effective Time management and organization skills

Excellent verbal and written communication skills with strong follow up

Financial acument ability to analyze data and communicate key points

Required Competencies

Consultative Selling Skills

Independent thinker; ability to make on-the-spot decisions and lead both internal and external initiative

Ability to handle and work through complex situations

Strong Problem-solving abilities

Ability to adapt to changing circumstances

Ability to work across various internal teams and take the lead on multiple initiatives

Sense of urgency; ability to work well under tight deadlines with little supervision

Ability to work independently and own assigned portfolio

Ability to influence internal and external partners

A strong leader with decision-making capabilities

Confident delivering challenging or difficult messages

Is reliable and consistent

High energy, passionate and customer focused

Required Work Experience and Qualifications

Bachelor's degree and/or at least 2 years Account/Relationship Management experience.

Experience with pipeline management and goal achievement

Loyalty Experience preferred

Strong comfort with PowerPoint, Word and Excel

Experience working in a virtual environment

Travel Requirements:

Some travel may be required

Required Languages:

High proficiency in English (spoken and written)