Business Central ERP Support - Remote

Mc tiu ca v tr (Ti sao cn v tr ny)/ Goal of position (Why was this position created)

The Business Central ERP Support role is responsible for supporting, maintaining, and troubleshooting Microsoft Dynamics 365 Business Central systems. This position works closely with business analysts, stakeholders, and end users to ensure system stability, resolve technical issues, and support day-to-day operational needs, especially for warehouse and scanning activities.

Nhim v (M t cng vic chnh)/ Tasks (Description of main tasks)

-Dynamics 365 Business Central.

-Develop a strong understanding of internal and external Business Central extensions to support ongoing operations.

-Provide user training, coaching, and system guidance to ensure effective system adoption.

-Support warehouse operations by assisting users with scanning-related issues in Business Central extensions and mobile apps, including troubleshooting handheld device errors, barcode scanning problems, and connectivity issues.

-Deliver functional and basic technical support for Microsoft Dynamics 365 Business Central, specifically within Supply Chain Management (SCM) modules.

-Investigate, analyze, and resolve user-reported incidents in a timely and accurate manner.

-Coordinate with internal IT teams and external vendors to resolve complex system issues when escalation is required.

-Maintain documentation for issues, solutions, system enhancements, and user guides to ensure knowledge sharing and operational continuity.

-Support additional ERP-related activities as assigned to ensure smooth and efficient business operations.

Yu cu cho v tr/ Formal prerequisites for the position (e.g. training, experience, education etc.)

-Hands-on experience with Microsoft Dynamics 365 Business Central, particularly in SCM modules such as Sales Orders, Purchase Orders, Advanced Warehouse, and Scanner solutions.

-Willingness and ability to learn and support third-party extensions integrated with Business Central.

-Experience supporting warehouse operations, barcode scanning systems, or related hardware is an advantage.

-Strong problem-solving and troubleshooting skills.

-Good communication skills and ability to work with cross-functional teams.

Ability to manage multiple tasks and respond effectively to urgent issues

Chnh sch phc li/ Benefits:

-Th vic 100% lng/ Probation with 100% salary

-16 ngy ngh php nm/ 16 days annual leave

-Thng lng thng 13/ 13^th salary bonus

-Cung cp my tnh v trang thit b lm vic/ Provided laptop and equipment

-Bo him x hi theo lut lao ng/ Social insurance according to Labor Laws

-nh gi lng hng nm/ Annual salary review

-Kim tra sc khe hng nm/ Annual health check

-u xe min ph/ Free parking lot

-Tham gia cc s kin, du lch hng nm/ Participate in a company events, company trip

-Tham gia cc kha o to k nng mm/ Participate in soft skills training courses

-Mi trng lm vic thn thin, phong cch lm vic linh hot, ng gp tng/ Friendly working environment, flexible working style, freely speaks out your ideas

Working hour:

-Night shift: 9pm - 6am to support US team.

-Workplace type: Hybrid/ Remote

How to Apply

Interested candidates are invited to submit their resume/ CV to [Confidential Information]